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Intel RST not running on Windows 10

ang133
Beginner
549 Views

I have an Acer Aspire desktop and suddenly I get that the RST isn't running. How do I fix that? I tried to download the two updates for my computer but they failed. Here's other pertinent information about my system:

tware updates for most of your Intel hardware. View a list of exclusions.

2 software updates available

Install all

Intel® Wireless Bluetooth® for Windows® 10

Install

Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters

Install

Acer Aspire TC-780

BIOS

Version

R02-B0

Date

12/6/2017

MOTHERBOARD

Manufacturer

Acer

Model

Aspire TC-780(KBL)

Version

Unknown

Windows

Edition

Microsoft Windows 10 Home (64-bit)

Version (Build)

2004 (10.0.19041)

Devices and Drivers

PROCESSOR

Intel® Core™ i3-7100 CPU @ 3.90GHz

GRAPHICS

Intel® HD Graphics 630

AUDIO

USB Audio Device

Realtek High Definition Audio

Intel® Display Audio

NETWORKING AND I/O

TAP-Windows Adapter V9

TAP-Windows Adapter V9 #2

Intel® Dual Band Wireless-AC 3168

Realtek PCIe GBE Family Controller

Intel® Wireless Bluetooth®

MEMORY

8 GB

STORAGE

ST1000DM010-2EP102

 

Labels (1)
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9 Replies
Jose_V_Intel
Moderator
524 Views

Hello ang133,

 

Thank you for posting on the Intel Community. 

 

Is recommended to check with your Original Equipment Manufacturer the available updates you have for your system, in case you want to use our drivers you can install them manually. Please find below the correct drivers with our last release for the Bluetooth and Wireless devices:

 

 

*Note: It is important to know that is recommended to use the original equipment manufacturer drivers, since they are the ones who build your system and know the components and the structure they have, also they release firmwares, patches and drivers for every system to work correctly, the ones from Intel are the generic ones.

 

Regarding to the Intel® Rapid Storage Technology (Intel® RST), please provide and confirm the following information:

 

  1. Please provide an Intel® System Support Utility report in .txt format. Make sure to select all the options before the scan starts.
  2. Provide a System Report for Intel® Rapid Storage Technology https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html
  3. Is the system running any RAID configuration?

 

 

We will be waiting for your answers.

 

Jose V.

IntelCustomer Support Technician

 

ang133
Beginner
456 Views

Yes--those are the two I'm trying to update. I got the downloads from Intel looking at my computer--virtually and picking those as what I'm supposed to update.

ang133
Beginner
455 Views

I have provided the information you requested in prior replies. The updates are the corrected ones that the update assistant found BUT THEY FAIL TO UPDATE. PLEASE HELP!

Jose_V_Intel
Moderator
487 Views

Hi ang133,

 

Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Regards.

Jose V.

Intel Customer Support Technician


ang133
Beginner
483 Views

I can't install these two updates: They fail. Below that is my computer information. Please help!

 

2 software updates available

Intel® Wireless Bluetooth® for Windows® 10

 

Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters

 

Acer Aspire TC-780

BIOS
Version
R02-B0
Date
12/6/2017
MOTHERBOARD
Manufacturer
Acer
Model
Aspire TC-780(KBL)
Version
Unknown
OPERATING SYSTEM
Edition
Microsoft Windows 10 Home (64-bit)
Version (Build)
2004 (10.0.19041)

Devices and Drivers

PROCESSOR

Intel® Core™ i3-7100 CPU @ 3.90GHz

GRAPHICS

Intel® HD Graphics 630

AUDIO

USB Audio Device

Realtek High Definition Audio

Intel® Display Audio

NETWORKING AND I/O

TAP-Windows Adapter V9

TAP-Windows Adapter V9 #2

Intel® Dual Band Wireless-AC 3168

 

Realtek PCIe GBE Family Controller

Intel® Wireless Bluetooth®

 
MEMORY

8 GB

STORAGE

ST1000DM010-2EP102

Jose_V_Intel
Moderator
460 Views

Hi ang133,


Thanks for your response.


Could you please confirm if you tried to use the following drivers from the Intel site?




  1. Please follow the steps for the Clean Installation of Wireless Drivers https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-io/wireless.html
  2. Use the drivers from your manufacturer Acer.



Also, please provide the following information:




Regards.

Jose V.

Intel® Customer Support Technician


Jose_V_Intel
Moderator
443 Views

Hello ang133,

 

If you are having issues with the Intel® Driver & Support Assistant, please follow the next information. 

 


  • If you have an external drive, please remove it and try to run it.


In case the issue persists, please provide the following:


  • We need you to attach all the files from the DSA in your system.

 

  1. In here we need all the IDSA files zipped from C:\ProgramData\Intel\DSA, not just .log files.... all the files in the folder.
  2. The ProgramData folder may be hidden by default so you may need to un-hide it to view the IDSA log files. Instructions to un-hide are: > File Explorer > View > Show/Hide: check the box for Hidden Items.
  3. Remember to attach it as zipped to this reply with all the files in it, this will help us to perform further research with this Intel® Driver & Support Assistant issue
  4. Enter in to the following link , here you will find the Intel® Driver & Support Assistant Uninstaller, after this the DSAUninstaller.log should appear. (https://downloadcenter.intel.com/download/30068/Intel-Driver-Support-Assistant-Uninstaller?v=t)
  5. After that: Press "Windows Key + R" and in the Run box type in '' C:\ProgramData\Intel\ '' it will redirect to the file where you can find the DSAUninstaller.log.

 

Remember that you can find the location of the log file in File Explorer by searching for it by DSAUninstaller.log and be sure and send back the most recently dated log

This File is important for us to perform more research.

 

 

  • Also confirm you tried to use and follow the steps for the clean installation. Also, use the manufacturer's drivers Acer.


  • Provide and capture screenshot of the error while trying to update drivers




We will be waiting for your answers.

 

Regards.

Jose V.

Intel® Customer Support Technician


Jose_V_Intel
Moderator
424 Views

Hi ang133,

 

Were you able to check the previous post?

 

Please let us know if you need more assistance.

 

Regards.

Jose V.

Intel Customer Support Technician


Jose_V_Intel
Moderator
409 Views

Hello ang133,

 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

 

Regards.

Jose V.

Intel Customer Support Technician


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