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RGaum1
Beginner
2,734 Views

Inter RST Service is not running after upgrade to Windows 10

After upgrading to Windows 10 from Windows 7 (64 bit) I noticed the following error in my system tray:

Inter RST Service is not running.

Opening the application tries to launch IastorUI.exe but it fails every time.

Checking the properties of Control Panel, System, Device Manager, Disk driver, Inter Raid 1 Volume I see the following error messages:

Timestamp 2015-07-30 18:58:42 Description: Device not migrated

Information

Device SCSI\Disk&Ven_Intel&Prod_Raid_1_Volume\4&363f6ebe&0&000100 could not be migrated.

Last Device Instance Id: IDE\DISKVOLUME_00001.0.00__\4&363F6EBE&0&0.0.0

Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}

Location Path:

Migration Rank: 0xF000FC00FFFFF120

Present: true

Status: 0xC0000719

Intel RAID Configuration.

When rebooting the PC, I accessed the Ctrl+I (pre-windows) menu which shows that the RAID Volume seems to be working fine (but I have no way to configure it further through Windows):

Intel RST Option ROM 9.5.0.1037

RAID Volumes:

[ID] 0 [Name] Volume 0000 [Level] Recov (Cont) [Strip] N/A [Size] 931.5GB [Status] Updated [Bootable] Yes

Physical Devices:

0 ST31000528AS 9VPANNDJ 931.5GB Master Disk (0)

1 ST31000528AS 9VP9M8DS 931.5GB Recovery Disk (0)

Other Info from Device Manager:

Intel 5 Series Chipset

Processor:

Intel Core i7 CPU 870 @ 2.93 GHZ

Storage controllers

Intel Desktop/Workstation/Server Express Chipset SATA RAID Controller

driver date 2015-02-19

Version 13.2.0.1022 iaStorAV.sys

0 Kudos
7 Replies
307 Views

Hi,

Thank you for contacting us. There is a newer version for the Intel® RST. We can start by running the latest driver.

Intel® Rapid Storage Technology (Intel® RST) RAID driver version 14.6.0.1029. Here the link: https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver Intel® Download Center

Operating Systems: Windows 7*, Windows 8*, Windows 8.1*, Windows Server 2008 R2*, Windows Server 2012 R2*, Windows Server 2012*, Windows® 10, 32-bit, Windows® 10, 64-bit

Let me know your results, please

faugub_intel

RGaum1
Beginner
307 Views

I downloaded the driver but not sure which to install as there are two different .inf files in it: iaStorAC.inf and iaAHCIC.inf

also I am not sure whether these are compatible with my system since the Intell Driver Update Utility cannot find anything to update - note: i have series 5 chipset (as mentioned above).

I also tried the SETUPRST.exe utility, but it tells me that I won't be able to uninstall it if it does not work; so am a bit reluctant to try it.

If I were to try to install iaStorAC.inf (if this is the correct file to install) will I be able to revert to my previous configuration if it does not work (with system restore for example)?

Thanks, Bob.

RGaum1
Beginner
307 Views

I tried to install the setuprst.exe utility but it failed with a critical error code of 1603. I have the logs which I will attach to this document. I noted on the download page that series 5 chipsets should be compatible but while viewing the readme file during installation series 5 chipsets were not mentioned. Also in the logs the system checks for the most compatible chipsets but I saw no entries referring to series 5 chipsets... My original intel files were installed to the Program Files X86 folder and the new setuprst now tries to install them to the Program Files folder; should I try to uninstall the old app first?

Thanks.

IntelRST_MSI.log

=== Verbose logging started: 2015-09-29 13:14:36 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Users\Bob\Downloads\SetupRST.exe ===

MSI (c) (18:24) [13:14:36:391]: Resetting cached policy values

MSI (c) (18:24) [13:14:36:391]: Machine policy value 'Debug' is 0

MSI (c) (18:24) [13:14:36:391]: ******* RunEngine:

******* Product: C:\Users\Bob\AppData\Local\Temp\IIF97C6.tmp\RST_x64.msi

******* Action:

******* CommandLine: **********

MSI (c) (18:24) [13:14:36:399]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (18:24) [13:14:36:399]: Grabbed execution mutex.

MSI (c) (18:24) [13:14:36:400]: Cloaking enabled.

MSI (c) (18:24) [13:14:36:400]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (18:24) [13:14:36:401]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (28:B8) [13:14:36:444]: Running installation inside multi-package transaction IIF_MSI

MSI (s) (28:B8) [13:14:36:444]: Grabbed execution mutex.

MSI (s) (28:98) [13:14:36:446]: Resetting cached policy values

MSI (s) (28:98) [13:14:36:446]: Machine policy value 'Debug' is 0

MSI (s) (28:98) [13:14:36:446]: ******* RunEngine:

******* Product: C:\Users\Bob\AppData\Local\Temp\IIF97C6.tmp\RST_x64.msi

******* Action:

******* CommandLine: **********

MSI (s) (28:98) [13:14:36:446]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (28:98) [13:14:36:466]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2

MSI (s) (28:98) [13:14:36:498]: File will have security applied from OpCode.

MSI (s) (28:98) [13:14:36:511]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\Bob\AppData\Local\Temp\IIF97C6.tmp\RST_x64.msi' against software restriction policy

MSI (s) (28:98) [13:14:36:512]: Note: 1: 2262 2: DigitalSignature 3: -2147287038

MSI (s) (28:98) [13:14:36:512]: SOFTWARE RESTRICTION POLICY: C:\Users\Bob\AppData\Local\Temp\IIF97C6.tmp\RST_x64.msi is not digitally signed

MSI (s) (28:98) [13:14:36:523]: SOFTWARE RESTRICTION POLICY: C:\Users\Bob\AppData\Local\Temp\IIF97C6.tmp\RST_x64.msi is permitted to run at the 'unrestricted' authorization level.

MSI (s) (28:98) [13:14:36:523]: MSCOREE not loaded loading copy from system32

MSI (s) (28:98) [13:14:36:667]: End dialog not enabled

MSI (s) (28:98) [13:14:36:667]: Original package ==> C:\Users\Bob\AppData\Local\Temp\IIF97C6.tmp\RST_x64.msi

MSI (s) (28:98) [13:14:36:667]: Package we're running from ==> C:\WINDOWS\Installer\47db4d4.msi

MSI (s) (28:98) [13:14:36:688]: APPCOMPAT: Compatibility mode property overrides found.

MSI (s) (28:98) [13:14:36:702]: APPCOMPAT: looking for appcompat database entry with ProductCode '{6DADC2C0-C9A9-4814-B59D-1FFA36F147EB}'.

MSI (s) (28:98) [13:14:36:702]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (28:98) [13:14:37:351]: Machine policy value 'TransformsSecure' is 0

MSI (s) (28:98) [13:14:37:351]: User policy value 'TransformsAtSource' is 0

MSI (s) (28:98) [13:14:37:351]: Machine policy value 'DisablePatch' is 0

MSI (s) (28:98) [13:14:37:351]: Machine policy value 'AllowLockdownPatch' is 0

MSI (s) (28:98) [13:14:37:351]: Machine policy value 'DisableLUAPatching' is 0

MSI (s) (28:98) [13:14:37:351]: Machine policy value 'DisableFlyWeightPatching' is 0

MSI (s) (28:98) [13:14:37:352]: APPCOMPAT: looking for appcompat database entry with ProductCode '{6DADC2C0-C9A9-4814-B59D-1FFA36F147EB}'.

MSI (s) (28:98) [13:14:37:352]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (28:98) [13:14:37:352]: Transforms are not secure.

MSI (s) (28:98) [13:14:37:352]: Note: 1: 2205 2: 3: Control

MSI (s) (28:98) [13:14:37:352]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\Bob\Intel\Logs\IntelRST_MSI.log'.

MSI (s) (28:98) [13:14:37:352]: Command Line: PRODUCTFOLDER=C:\Program Files\Intel\Intel(R) Rapid Storage Technology REBOOT=ReallySuppress ADDLOCAL=DriverFeature,ServiceFeature,UIFeature,TrayFeature CURRENTDIRECTORY=C:\Users\Bob\Downloads CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=6936

MSI (s) (28:98) [13:14:37:352]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{25BF51B5-0FF6-4D71-B921-44C31159608E}'.

MSI (s) (28:98) [13:14:37:352]: Product Code passed to Engine.Initialize: ''

MSI (s) (28:98) [13:14:37:352]: Product Code from property table before transforms: '{6DADC2C0-C9A9-4814-B59D-1FFA36F147EB}'

MSI (s) (28:98) [13:14:37:352]: Product Code from property table after transforms: '{6DADC2C0-C9A9-4814-B59D-1FFA36F147EB}'

MSI (s) (28:98) [13:14:37:352]: Product not registered: beginning first-time install

MSI (s) (28:98) [13:14:37:352]: Product {6DADC2C0-C9A9-4814-B59D-1FFA36F147EB} is not managed.

MSI (s) (28:98) [13:14:37:352]: MSI_LUA: Credential prompt not required, user is an admin

MSI (s) (28:98) [13:14:37:352]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.

MSI (s) (28:98) [13:14:37:352]: Entering CMsiConfigurationManager::SetLastUsedSource.

MSI (s) (28:98) [13:14:37:352]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (28:98) [13:14:37:352]: Adding new sources is allowed.

MSI (s) (28:98) [13:14:37:352]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.

MSI (s) (28:98) [13:14:37:352]: Package name extracted from package path: 'RST_x64.msi'

MSI (s) (28:98) [13:14:37:352]: Package to be registered: 'RST_x64.msi'

MSI (s) (28:98) [13:14:37:352]: Note: 1: 2205 2: 3: Error

MSI (s) (28:98) [13:14:37:353]: Note: 1: 2262 2: AdminProperties 3: -2147287038

MSI (s) (28:98) [13:14:37:353]: Machine policy value 'DisableMsi' is 0

MSI (s) (28:98) [13:14:37:353]: Machine policy value 'AlwaysInstallElevated' is 0

MSI (s) (28:98) [13:14:37:353]: User policy value 'AlwaysInstallElevated' is 0

MSI (s) (28:98) [13:14:37:353]: Product installation will be elevated because user is admin and product is being installed per-machine.

MSI (s) (28:98) [13:14:37:353]: Running product '{6DADC2C0-C9A9-4814-B59D-1FFA36F147EB}' with elevated privileges: Product is assigned.

MSI (s) (28:98) [13:14:37:353]: PROPERTY CHANGE: Adding PRODUCTFOLDER property. Its value is 'C:\Program Files\Intel\Intel(R) Rapid Storage Technology'.

MSI (s) (28:98) [13:14:37:353]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.

MSI (s) (28:98) [13:14:37:353]: PROPERTY CHANGE: Adding ADDLOCAL property. Its value is 'DriverFeature,ServiceFeature,UIFeature,TrayFeature'.

MSI (s) (28:98) [13:14:37:353]: PROPERTY CHAN...

JNewm3
Beginner
307 Views

I have the exact same problem with the same error code. My configuration is identical except for the CPU. My IntelRST_MSI.log is similar. IAStorDataSvc is listed as 32--bit in Task Manager and is located in Program Files (x86) even though I am on Win10 64-bit. I upgraded from Win 7 64-bit on a approximately 5-year old system. It appears that the new software is going to be installed in Program Files. This error message is the earliest one in the log file that I found: "Product: Intel(R) Rapid Storage Technology -- Error 1921. Service 'Intel(R) Rapid Storage Technology' (IAStorDataMgrSvc) could not be stopped. Verify that you have sufficient privileges to stop system services".

The driver version is version is 13.2.0.1022 Feb 19, 2015 but IAStorDataMgrSvc.exe is 9.5.0.1037. This process is running but consuming 25% to 30% of the CPU (reported elsewhere and the reason I am trying to update)

Allan_J_Intel1
Employee
307 Views

I see you have an Intel(R) 5 series chipset and you moved to Windows® 10.

The latest support for your chipset is version 11.7, see the list of supported operating systems

Operating Systems:

Windows 7, 32-bit*, Windows 7, 64-bit*, Windows 8, 32-bit*, Windows 8, 64-bit*

https://downloadcenter.intel.com/download/22272/RAID-Intel-Rapid-Storage-Technology-Driver-for-Intel... Download RAID: Intel® Rapid Storage Technology Driver for Intel Desktop Boards

Allan.

RGaum1
Beginner
307 Views

Well it seems that patience is the best weapon - sometimes!

After upgrading to the newest (1511 and the following cumulative update for it) patches to Windows 10, I reinstalled the IntelRST services and now my system is back in operation.

So we can consider this problem solved; thanks Microsoft.

Allan_J_Intel1
Employee
307 Views

Thanks for sharing this information.

Allan.

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