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M.2 NVMe not detected on Windows PE boot.

DoyleChris98
Novice
2,644 Views

I have a Lenovo Thinkstation P340, installed are 2 M.2 NVMe SSD modules setup in a RAID 1 config.

I need to make a image of the drive for backup purposes.  The software I have is Paragon Hard Disk Manager.  I am able to create a bootable Windows PE environment, and run the Paragon software from there.

The problem is when I make the bootable media (USB) I add the Intel RST drivers to the image, but when I boot up the computer into Paragon it doesn't see the M.2 Drives.  I try installing the drivers manually from the programs options, but still no drives show up.

I have checked with Lenovo and they told me to come to Intel.

Labels (5)
0 Kudos
9 Replies
Victor_G_Intel
Moderator
2,631 Views

Hello DoyleChris98,


Thank you for posting on the Intel® communities.


To better assist you please provide the following report to continue with your support request.


-Please run the following tool and attach the report generated.  

   

-Intel® System Support Utility (Intel® SSU)


Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

•          Open the application and click on "Scan" to see the system and device information

•          By default, Intel® SSU will take you to the "Summary View".  

•          Click on the menu where it says "Summary" to change to "Detailed View".  

•          To save your scan, click on "Next", then "Save".  


- Please use the instructions in the link below and attach the report generated by your Intel® Rapid Storage Technology (Intel® RST) to your next response.


System Reports for Intel® Rapid Storage Technology


https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html


I look forward to hearing from you.


Regards,


Victor G.

Intel Technical Support Technician  


Victor_G_Intel
Moderator
2,606 Views

Hello DoyleChris98,


Were you able to check the previous post?  


Please let me know if you need further assistance.  


Best regards,


Victor G. 

Intel Technical Support Technician


DoyleChris98
Novice
2,593 Views

Here is all the info.

 

1- Brand and model of the SSDs tested

Samsung PM981a MZVLB512HBJQ-00000/07

 

2- BIOS version on this system 

LENOVO S08KT33A

 

3- Is there an Intel® Optane installed on the computer?

No, but not sure.

 

4- If you have an OS installed right now, please provide the results of the Intel® System Support Utility for Windows* 

# SSU Scan Information

Scan Info:

Version:"2.5.0.15"

Date:"01/18/2021"

Time:"00:00:10.6387866"

 

# Scanned Hardware

Computer:

          BaseBoard Manufacturer:"LENOVO"

          BIOS Mode:"UEFI"

          BIOS Version/Date:"LENOVO S08KT33A , 11/24/2020 12:00 AM"

          CD or DVD:"Not Available"

          Embedded Controller Version:"1.12"

          Platform Role:"Workstation"

          Processor:"Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz , GenuineIntel"

          Secure Boot State:"On"

          SMBIOS Version:"3.2"

          Sound Card:"Realtek High Definition Audio"

          Sound Card:"Intel(R) Display Audio"

          System Manufacturer:"LENOVO"

          System Model:"30DJS37U00"

          System SKU:"LENOVO_MT_30DJ_BU_Think_FM_ThinkStation P340"

          System Type:"x64-based PC"

          - "Display"

               Intel ® Graphics Driver Version:"Not Available"

               - "Intel(R) UHD Graphics 630"

                    Adapter Compatibility:"Intel Corporation"

                    Adapter DAC Type:"Internal"

                    Adapter RAM:"1.00 GB"

                    Availability:"Running or Full Power"

                    Bits Per Pixel:"32"

                    - "Caption":"Intel(R) UHD Graphics 630"

                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics+630"

                    CoInstallers:"oem21.inf,iCML_w10_DS,Internal,Intel(R) UHD Graphics Family"

                    Color Table Entries:"4294967296"

                    Dedicated Video Memory:"Not Available"

                    Driver:"igdkmd64.sys"

                    Driver Date:"05/04/2020 08:00 PM"

                    Driver Path:"C:\Windows\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_b9a21427d8a8c8b9\igdkmd64.sys"

                    Driver Provider:"Intel Corporation"

                    Driver Version:"27.20.100.8190"

                    INF:"oem21.inf"

                    INF Section:"iCML_w10_DS"

                    Install Date:"Not Available"

                    Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b9a21427d8a8c8b9\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b9a21427d8a8c8b9\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b9a21427d8a8c8b9\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b9a21427d8a8c8b9\igd12umd64.dll"

                    Last Error Code:"Not Available"

                    Last Error Code Description:"Not Available"

                    Last Reset:"Not Available"

                    Location:"PCI bus 0, device 2, function 0"

                    Manufacturer:"Intel Corporation"

                    Microsoft DirectX* Version:"DirectX 12"

                    Monochrome:"No"

                    Number of Colors:"4294967296"

                    Number of Video Pages:"Not Available"

                    PNP Device ID:"PCI\VEN_8086&DEV_9BC5&SUBSYS_104817AA&REV_05\3&11583659&0&10"

                    Power Management Capabilities:"Not Available"

                    Power Management Supported:"Not Available"

                    Refresh Rate - Current:"59 Hz"

                    Refresh Rate - Maximum:"75 Hz"

                    Refresh Rate - Minimum:"59 Hz"

                    Resolution:"1366 X 768"

                    Scan Mode:"Noninterlaced"

                    Service Name:"igfx"

                    Status:"OK"

                    Video Architecture:"VGA"

                    Video Memory:"Unknown"

                    Video Processor:"Intel(R) UHD Graphics Family"

          - "Memory"

               Physical Memory (Available):"13.10 GB"

               Physical Memory (Installed):"16 GB"

               Physical Memory (Total):"15.71 GB"

               - "BANK 1"

                    Capacity:"16 GB"

                    Channel:"ChannelA-DIMM1"

                    Configured Clock Speed:"2933 MHz"

                    Configured Voltage:"1200 millivolts"

                    Data Width:"64 bits"

                    Form Factor:"DIMM"

                    Interleave Position:"Noninterleaved"

                    Manufacturer:"Samsung"

                    Maximum Voltage:"Not Available"

                    Memory Type:"Unknown"

                    Minimum Voltage:"Not Available"

                    Part Number:"M378A2K43DB1-CVF"

                    Serial Number:"38BACC30"

                    Status:"Not Available"

                    Type:"Synchronous"

          - "Motherboard"

               Availability:"Running or Full Power"

               BIOS:"S08KT33A, LENOVO - 1330"

               Caption:"Motherboard"

               - "Chipset":"Intel(R)"

                    Link:"http://www.intel.com/content/www/us/en/search.html?keyword="

               Date:"11/23/2020 07:00 PM"

               Install Date:"Not Available"

               Last Error Code:"Not Available"

               Last Error Code Description:"Not Available"

               Manufacturer:"LENOVO"

               Model:"Not Available"

               Part Number:"Not Available"

               PNP Device ID:"Not Available"

               Power Management Capabilities:"Not Available"

               Power Management Supported:"Not Available"

               Product:"1048"

               Serial Number:"Not Available"

               Status:"OK"

               Version:"SDK0J40697 WIN 3305329287848"

          - "Networking"

               Intel ® Network Connections Install Options:"Not Available"

               Intel ® Network Connections Version:"Not Available"

               Intel ® PROSet/Wireless Software Version:"Not Available"

               - "Intel(R) Ethernet Connection (11) I219-LM"

                    Availability:"Running or Full Power"

                    - "Caption":"Intel(R) Ethernet Connection (11) I219-LM"

                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(11)+I219+LM"

                    CoInstallers:"Not Available"

                    Default IP Gateway:"192.168.254.1"

                    DHCP Enabled:"No"

                    DHCP Lease Expires:"Not Available"

                    DHCP Lease Obtained:"Not Available"

                    DHCP Server:"Not Available"

                    Driver:"e1d68x64.sys"

                    Driver Date:"04/20/2020 12:00 AM"

                    Driver Path:"C:\Windows\system32\DriverStore\FileRepository\e1d68x64.inf_amd64_993c2e17b5ab2652\e1d68x64.sys"

                    Driver Provider:"Intel"

                    Driver Version:"12.18.9.23"

                    ETrackID:"Not Available"

                    Index:"0001"

                    INF:"oem79.inf"

                    INF Section:"E0D4C.10.0.1.19H1"

                    Install Date:"Not Available"

                    Installed:"Yes"

                    IP Address:"192.168.254.50;fe80::bdaf:974a:7034:e014"

                    IP Subnet:"255.255.255.0;64"

                    Last Error Code:"Not Available"

                    Last Error Code Description:"Not Available"

                    Last Reset:"01/14/2021 08:15 AM"

                    Location:"PCI bus 0, device 31, function 6"

                    MAC Address:"2C:F0:5D:52:AA:C9"

                    Manufacturer:"Intel"

                    Media Type:

                    Net Connection ID:"Ethernet"

                    NetCfgInstanceId:"{03BF225F-DC60-4950-9FE7-B9A921AB0732}"

                    Number of VLANs:"0"

                    NVM Version:"Not Available"

                    Part Number:"FFFFFF-0FF"

                    PNP Device ID:"PCI\VEN_8086&DEV_0D4C&SUBSYS_104817AA&REV_00\3&11583659&0&FE"

                    Port:"Not Available"

                    Power Management (Low Power):"Active: Yes, Enable: Yes"

                    Power Management (Wake On LAN):"Active: Yes, Enable: Yes"

                    Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: Yes"

                    Power Management Capabilities:"Not Available"

                    Power Management Supported:"No"

                    Product Type:"Intel(R) Ethernet Connection (11) I219-LM"

                    Service Name:"e1dexpress"

                    Status:"Enabled"

                    Team Name:"Not in a team"

                    Temperature:

                    Type:"Ethernet 802.3"

                    - "Service Bindings"

                         Client for Microsoft Networks:

                         File and Printer Sharing for Microsoft Networks:

                         Internet Protocol Version 4 (TCP/IPv4):

                         Internet Protocol Version 6 (TCP/IPv6):

                         Link-Layer Topology Discovery Mapper I/O Driver:

                         Link-Layer Topology Discovery Responder:

                         Microsoft LLDP Protocol Driver:

                         QoS Packet Scheduler:

                    - "Settings"

                         *FlowControl:Flow Control:"Rx & Tx Enabled (3)"

                         *InterruptModeration:Interrupt Moderation:"Enabled (1)"

                         *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"

                         *JumboPacket:Jumbo Packet:"Disabled (1514)"

                         *LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"

                         *LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"

                         *NumRssQueues:Maximum Number of RSS Queues:"2 Queues (2)"

                         *PMARPOffload:Protocol ARP Offload:"Enabled (1)"

                         *PMNSOffload:Protocol NS Offload:"Enabled (1)"

                         *PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"

                         *PtpHardwareTimestamp:PTP Hardware Timestamp:"Disabled (0)"

                         *ReceiveBuffers:Receive Buffers:"256 (256)"

                         *RSS:Receive Side Scaling:"Enabled (1)"

                         *RSSProfile:RSS load balancing profile:"ClosestProcessor (1)"

                         *SoftwareTimestamp:Software Timestamp:"Disabled (0)"

                         *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"

                         *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                         *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                         *TransmitBuffers:Transmit Buffers:"512 (512)"

                         *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                         *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                         *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                         *WakeOnPattern:Wake on Pattern Match:"Enabled (1)"

                         AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"

                         AutoPowerSaveModeEnabled:Link Speed Battery Saver:"Disabled (0)"

                         EEELinkAdvertisement:Energy Efficient Ethernet:"On (1)"

                         EnablePME:Enable PME:"Enabled (1)"

                         ITR:Interrupt Moderation Rate:"Adaptive (65535)"

                         LinkNegotiationProcess:Legacy Switch Compatibility Mode:"Disabled (1)"

                         LogLinkStateEvent:Log Link State Event:"Enabled (51)"

                         MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"

                         ReduceSpeedOnPowerDown:Reduce Speed On Power Down:"Enabled (1)"

                         SipsEnabled:System Idle Power Saver:"Disabled (0)"

                         ULPMode:Ultra Low Power Mode:"Disabled (0)"

                         WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"

                         WakeOnLink:Wake on Link Settings:"Disabled (0)"

          - "Operating System"

               .Net Framework Version:"4.0,4.8"

               Boot Device:"\Device\HarddiskVolume2"

               Locale:"United States"

               OS Manufacturer:"Microsoft Corporation"

               OS Name:"Microsoft Windows 10 Pro"

               Other OS Description:"Not Available"

               Page File:"C:\pagefile.sys"

               Page File Space:"2.38 GB"

               Physical Memory (Available):"13.11 GB"

               Physical Memory (Installed):"16 GB"

               Physical Memory (Total):"15.71 GB"

               System Directory:"C:\Windows\system32"

               Version:"10.0.19042 Build 19042"

               Virtual Memory (Available):"15.24 GB"

               Virtual Memory (Total):"18.09 GB"

               Windows Directory:"C:\Windows"

               - "Installed Updates"

                    KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB4534170:"Update [4/20/2020]"

                    KB4537759:"Security Update [4/20/2020]"

                    KB4542335:"Update [12/11/2020]"

                    KB4545706:"Security Update [4/20/2020]"

                    KB4557968:"Security Update [12/11/2020]"

                    KB4562830:"Update [12/18/2020]"

                    KB4580325:"Security Update [12/18/2020]"

                    KB4586876:"Update [12/18/2020]"

                    KB4593175:"Security Update [12/18/2020]"

                    KB4598242:"Security Update [1/13/2021]"

                    KB4598481:"Security Update [1/13/2021]"

          - "Processor"

               - "Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz"

                    Architecture:"x64"

                    ATPO:"Not Available"

                    Availability:"Running or Full Power"

                    Caption:"Intel64 Family 6 Model 165 Stepping 5"

                    - "Chipset Name":"Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz"

                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+10700+CPU+"

                    CPU Speed:"2.90 GHz"

                    Current Voltage:"9. volts"

                    Driver:"Not Available"

                    Driver Date:"04/21/2009 12:00 AM"

                    Driver Path:"C:\Windows\system32\drivers\intelppm.sys"

                    Driver Provider:"Microsoft"

                    Driver Version:"10.0.19041.546"

                    Ext. Family:"Not Available"

                    Family:"Intel Core™ i7-2760QM"

                    FPO:"Not Available"

                    INF:"cpu.inf"

                    INF Section:"IntelPPM_Inst.NT"

                    Install Date:"Not Available"

                    Last Error Code:"Not Available"

                    Level 1 Cache:"8 x 512 KB"

                    Level 2 Cache:"8 x 2048 KB"

                    Level 3 Cache:"16 MB"

                    Load:"0%"

                    Manufacturer:"GenuineIntel"

                    Model:"165"

                    Name:"Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz"

                    Number of Cores:"8"

                    Number of Cores Enabled:"8"

                    Number of Logical Processors:"16"

                    Part Number:"To Be Filled By O.E.M."

                    Power Management Capabilities:"Not Available"

                    Power Management Supported:"No"

                    Processor ID:"BFEBFBFF000A0655"

                    Revision:"Not Available"

                    Serial Number:"To Be Filled By O.E.M."

                    Service Name:"intelppm"

                    Status:"OK"

                    Stepping:"5"

                    Version:"Not Available"

          - "Storage"

               - "Intel Raid 1 Volume"

                   Capablities:"Random Access, Supports Writing, SMART Notification"

                    - "Caption":"Intel Raid 1 Volume"

                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Intel+Raid+1+Volume"

                    Cylinder - Total:"62260"

                    Description:"Disk drive"

                    Driver:"Not Available"

                    Driver Date:"06/21/2006 12:00 AM"

                    Driver Version:"10.0.19041.1"

                    Error Code:"Device is working properly"

                    - "Firmware Revision":"1.0.00"

                         Link:"http://www.intel.com/content/www/us/en/support/solid-state-drives/000017245.html?wapkw=ssd+firmware"

                    Heads - Total:"255"

                    Index:"0"

                    INF:"disk.inf"

                    Install Date:"Not Available"

                    Interface Type:"SCSI"

                    Manufacturer:"(Standard disk drives)"

                    Model:"Intel Raid 1 Volume"

                    Name:"\\.\PHYSICALDRIVE0"

                    Partitions:"3"

                    Physical Sector Size:"512"

                    PNP Device ID:"SCSI\DISK&VEN_INTEL&PROD_RAID_1_VOLUME\4&28F6A64E&0&060800"

                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                    SCSI Bus:"6"

                    SCSI LUN:"0"

                    SCSI Port:"0"

                    Sectors - Per Track:"63"

                    Sectors - Total:"1000206900"

                    Serial Number:"OS"

                    Size:"476.94 GB"

                    Size – Available:"382.70 GB"

                    Status:"OK"

                    Tracks - Per Cylinder:"255"

                    Tracks - Total:"15876300"

                    - "C:"

                         Availability:"Not Available"

                         Caption:"C:"

                         Compression Method:"Not Compressed"

                         Description:"Local Fixed Disk"

                         File System:"NTFS"

                         Name:"Windows"

                         Serial Number:"6EC94CBA"

                         Size:"475.69 GB"

                         Size – Available:"382.70 GB"

                         Status:"Not Available"

                         Volume Dirty:"No"

               - "Kingston DataTraveler 3.0 USB Device"

                    Capablities:"Random Access, Supports Writing, Supports Removable Media"

                    Caption:"Kingston DataTraveler 3.0 USB Device"

                    Cylinder - Total:"1884"

                    Description:"Disk drive"

                    Driver:"Not Available"

                    Driver Date:"06/21/2006 12:00 AM"

                    Driver Version:"10.0.19041.1"

                    Error Code:"Device is working properly"

                    Firmware Revision:"PMAP"

                    Heads - Total:"255"

                    Index:"1"

                    INF:"disk.inf"

                    Install Date:"Not Available"

                    Interface Type:"USB"

                    Manufacturer:"(Standard disk drives)"

                    Model:"Kingston DataTraveler 3.0 USB Device"

                    Name:"\\.\PHYSICALDRIVE1"

                    Partitions:"1"

                    Physical Sector Size:"512"

                    PNP Device ID:"USBSTOR\DISK&VEN_KINGSTON&PROD_DATATRAVELER_3.0&REV_PMAP\60A44C3FACDBBFA1E96E00C5&0"

                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                    Sectors - Per Track:"63"

                    Sectors - Total:"30266460"

                    Serial Number:"6B0FAA414EC9"

                    Size:"14.43 GB"

                    Size – Available:"13.97 GB"

                    Status:"OK"

                    Tracks - Per Cylinder:"255"

                    Tracks - Total:"480420"

                    - "D:"

                         Availability:"Not Available"

                         Caption:"D:"

                         Compression Method:"Not Compressed"

                         Description:"Removable Disk"

                         File System:"FAT32"

                         Name:"NEW"

                         Serial Number:"1CF8EA35"

                         Size:"14.42 GB"

                         Size – Available:"13.97 GB"

                         Status:"Not Available"

                         Volume Dirty:"No"

...#SSU#...

Victor_G_Intel
Moderator
2,588 Views

Hello DoyleChris98,


Thank you for posting on the Intel® communities.


We appreciate the report that you provided; however, I was unable to find any information about your motherboard model and the chipset it comes with, and in order to move forward we need that information, would you mind letting us know what would be your exact motherboard's chipset model to continue with your support request.


I look forward to hearing from you.


Regards,


Victor G.

Intel Technical Support Technician  


n_scott_pearson
Super User Retired Employee
2,577 Views

I am being told that WinPE from RS1 (1607) onward has the Intel RST drivers included inbox and that the RAID array should be exposed. Are you perhaps using an older version of WinPE?

...S

DoyleChris98
Novice
2,549 Views

The type of motherboard is a Lenovo I4X0MS_P ver 1.0

Victor_G_Intel
Moderator
2,561 Views

Hello DoyleChris98,


Were you able to check the previous post?  


Please let me know if you need further assistance.  


Best regards,


Victor G. 

Intel Technical Support Technician


DoyleChris98
Novice
2,557 Views

Sorry i have been very busy the last few days.  I will get the type of board to you today.

Victor_G_Intel
Moderator
2,537 Views

Hello DoyleChris98,


Thank you for posting on the Intel® communities.


In this case, we need to inform you that our scope of support does not cover what you are trying to achieve with your computer, and based on the problem that you are experiencing, our strongest recommendation will be to get in touch with the support for the Paragon Hard Disk Manager software, down below you will find a link to their main support website.


Paragon support


https://www.paragon-software.com/support/


If you need any additional information, please submit a new question as this thread will no longer be monitored.


*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.



Regards,


Victor G.

Intel Technical Support Technician  


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