RST Raid-5 storage missing hard driver , C246 chipset

[Kotori]

Hi all,

Gigabyte C246m-WU4 with 8 qty. SATA enterprise HDD run in Raid 5 configuration.

RAID-5 (RST)
Port	PN	SN	FW	Setting
0	MC04ACA40DE	27E3Y19FFLSA	FP2A	Member
1	MC04ACA40DE	27E1Y19LFLSA	FP2A	Member
2	MC04ACA40DE	27E3Y19CFLSA	FP2A	Member
3	HUS726T4TALE6L4	V1GKW0VG	VKGAW41G	Member
4	HUS726T4TALE6L4	V6HWJDVR	VKGAW41G	Member
5	HUS726T4TALE6L4	V6HWZM5R	VKGAW41G	Member
6	MC04ACA40DE	9628K0PTFLSA	FP2A	Spare
7	HUS726T4TALE6L4	V6KT5UPD	VKGNW460	Spare

Last day when i was reboot the system (completed power off and restart), RST management program reported with me that the port 5 HDD was missing and the raid 5 storage was damaged. Existing port 5 HDD was separated display out off storage (same HDD model and SN)

Issues:

1. RST said my raid 5 storage was failed. (5 HDD normal, 1 HDD missing).
2. The missing HDD was displayed out of storage pool and the SN of missing HDD was changed from "V6HWZM5R" to "V6HWZM5R:0".
3. I had setup 2 qty. HDD for spare in system on before, but not have rebuilt button in program for recovery.

Question:

1. How can i recovery the existing raid storage pool?
2. shall i change the HDD SN in system manually?

Many thanks for your kindly support and help.

[Kotori]

System Report

System Information
OS name: Microsoft Windows 10 Pro
OS version: 10.0.19041
System name: SERVICE-TY01
System manufacturer: Gigabyte Technology Co., Ltd.
System model: C246M-WU4
Processor: GenuineIntel Intel64 Family 6 Model 158 Stepping 12 3.6 GHz
BIOS: American Megatrends Inc., F3
PCH: 0xA309

Intel® Rapid Storage Technology enterprise Information
Kit installed: 16.8.3.1007
User interface version: 16.8.3.1007
Language: English (United States)
RAID option ROM version: 17.5.0.4136
Driver version: 16.8.3.1003
ISDI version: 16.8.3.1007

Storage System Information
RAID Configuration

Array Name: SATA_Array_0000
Size: 22,892,685 MB
Available space: 10 MB
Number of volumes: 1
Volume member: S0_TY
Number of array disks: 6
Array disk: 27E1Y19LFLSA
Array disk: 27E3Y19FFLSA
Array disk: 27E3Y19CFLSA
Array disk: V6HWJDVR
Array disk: V1GKW0VG
Array disk: V6HWZM5R:0
Disk data cache: Enabled

Array Name: SATA_Array_0001
Size: 1,953,524 MB
Available space: 3 MB
Number of volumes: 1
Volume member: SYSTEM
Number of array disks: 2
Array disk: 2J0520002339 _00000001.
Array disk: 2J0520002951 _00000001.
Disk data cache: Enabled

Volume name: S0_TY
Status: Failed
Type: RAID 5
Size: 19,077,228 MB
System volume: No
Data stripe size: 128 KB
Write-back cache: Write through
Initialized: Yes
Parity errors: 0
Blocks with media errors: 0
Physical sector size: 4096 Bytes
Logical sector size: 512 Bytes

Volume name: SYSTEM
Status: Normal
Type: RAID 1
Size: 976,760 MB
System volume: Yes
Data stripe size: 64 KB
Write-back cache: Write through
Initialized: Yes
Parity errors: 0
Blocks with media errors: 0
Physical sector size: 512 Bytes
Logical sector size: 512 Bytes

Hardware Information

Controller name: Intel(R) Chipset SATA/PCIe RST Premium Controller \\Scsi0
Type: SATA
Mode: RAID
Number of SATA ports: 10
Number of volumes: 2
Volume: S0_TY
Volume: SYSTEM
Number of spares: 0
Number of available disks: 3
Rebuild on Hot Plug: Enabled
Manufacturer: Intel Corporation
Model number: 0x2822
Product revision: 16
Direct attached disk: 27E1Y19LFLSA
Direct attached disk: 27E3Y19FFLSA
Direct attached disk: 27E3Y19CFLSA
Direct attached disk: V6HWJDVR
Direct attached disk: V6HWZM5R
Direct attached disk: V1GKW0VG
Direct attached disk: V6KT5UPD
Direct attached disk: 9628K0PTFLSA
Direct attached disk: 2J0520002339 _00000001.
Direct attached disk: 2J0520002951 _00000001.
Direct attached disk: V6HWZM5R:0

Disk on Controller 0, Port 0
Status: Normal
Type: SATA disk
Location type: Internal
Usage: Array disk
Size: 3,726 GB
System disk: No
Disk data cache: Enabled
Command queuing: NCQ
Transfer rate: 3 Gb/s
Model: TOSHIBA MC04ACA400E
Serial number: 27E1Y19LFLSA
SCSI device ID: 0
Firmware: FP2A
Physical sector size: 4096 Bytes
Logical sector size: 512 Bytes

Disk on Controller 0, Port 1
Status: Normal
Type: SATA disk
Location type: Internal
Usage: Array disk
Size: 3,726 GB
System disk: No
Disk data cache: Enabled
Command queuing: NCQ
Transfer rate: 6 Gb/s
Model: TOSHIBA MC04ACA400E
Serial number: 27E3Y19FFLSA
SCSI device ID: 0
Firmware: FP2A
Physical sector size: 4096 Bytes
Logical sector size: 512 Bytes

Disk on Controller 0, Port 2
Status: Normal
Type: SATA disk
Location type: Internal
Usage: Array disk
Size: 3,726 GB
System disk: No
Disk data cache: Enabled
Command queuing: NCQ
Transfer rate: 6 Gb/s
Model: TOSHIBA MC04ACA400E
Serial number: 27E3Y19CFLSA
SCSI device ID: 0
Firmware: FP2A
Physical sector size: 4096 Bytes
Logical sector size: 512 Bytes

Disk on Controller 0, Port 3
Status: Normal
Type: SATA disk
Location type: Internal
Usage: Array disk
Size: 3,726 GB
System disk: No
Disk data cache: Enabled
Command queuing: NCQ
Transfer rate: 6 Gb/s
Model: HGST HUS726T4TALE6L4
Serial number: V6HWJDVR
SCSI device ID: 0
Firmware: VKGAW41G
Physical sector size: 4096 Bytes
Logical sector size: 512 Bytes

Disk on Controller 0, Port 4
Status: Normal
Type: SATA disk
Location type: Internal
Usage: Available
Size: 3,726 GB
System disk: No
Disk data cache: Enabled
Command queuing: NCQ
Transfer rate: 6 Gb/s
Model: HGST HUS726T4TALE6L4
Serial number: V6HWZM5R
SCSI device ID: 0
Firmware: VKGAW41G
Physical sector size: 4096 Bytes
Logical sector size: 512 Bytes

Disk on Controller 0, Port 5
Status: Normal
Type: SATA disk
Location type: Internal
Usage: Array disk
Size: 3,726 GB
System disk: No
Disk data cache: Enabled
Command queuing: NCQ
Transfer rate: 6 Gb/s
Model: HGST HUS726T4TALE6L4
Serial number: V1GKW0VG
SCSI device ID: 0
Firmware: VKGAW41G
Physical sector size: 4096 Bytes
Logical sector size: 512 Bytes

Disk on Controller 0, Port 6
Status: Normal
Type: SATA disk
Location type: Internal
Usage: Available
Size: 3,726 GB
System disk: No
Disk data cache: Enabled
Command queuing: NCQ
Transfer rate: 6 Gb/s
Model: HGST HUS726T4TALE6L4
Serial number: V6KT5UPD
SCSI device ID: 0
Firmware: VKGNW460
Physical sector size: 4096 Bytes
Logical sector size: 512 Bytes

Disk on Controller 0, Port 7
Status: Normal
Type: SATA disk
Location type: Internal
Usage: Available
Size: 3,726 GB
System disk: No
Disk data cache: Enabled
Command queuing: NCQ
Transfer rate: 6 Gb/s
Model: TOSHIBA MC04ACA400E
Serial number: 9628K0PTFLSA
SCSI device ID: 0
Firmware: FP2A
Physical sector size: 4096 Bytes
Logical sector size: 512 Bytes

Disk on Controller 1, Port 0
Status: Normal
Type: PCIe SSD
Location type: Internal
Usage: Array disk
Size: 954 GB
System disk: No
Port interface: NVMe
PCIe link speed: 4000 MB/s
PCIe link width: x4
Model: ADATA SX8200PNP
Serial number: 2J0520002339 _00000001.
SCSI device ID: 1
Firmware: R0906I
Physical sector size: 512 Bytes
Logical sector size: 512 Bytes

Disk on Controller 2, Port 0
Status: Normal
Type: PCIe SSD
Location type: Internal
Usage: Array disk
Size: 954 GB
System disk: No
Port interface: NVMe
PCIe link speed: 4000 MB/s
PCIe link width: x4
Model: ADATA SX8200PNP
Serial number: 2J0520002951 _00000001.
SCSI device ID: 2
Firmware: R0906I
Physical sector size: 512 Bytes
Logical sector size: 512 Bytes

Disk on Controller Unknown, Port Unknown
Status: Missing
Type: Unknown disk
Location type: Unknown
Usage: Array disk
Size: 0 GB
System disk: No
Model:
Serial number: V6HWZM5R:0
SCSI device ID: 255
Firmware:
Physical sector size: 0 Bytes
Logical sector size: 0 Byte

[Esteban_D_Intel]

Hello Kotori,

Thank you for posting on the Intel® communities.  

I understand that you are experiencing a missing hard drive on your RAID 5 and that you are looking to recover the RAID.

After checking the description provided and the specifications of your computer we can see that you have an Intel® C246 Chipset.

As you can see in the website provided, this is a “Server” chipset, therefore, the support is provided by the manufacturer of the board.

My recommendation would be to contact your motherboard manufacturer for further instructions and troubleshooting on this matter.

We hope that you are able to resolve this as soon as possible.

If you need any additional information, please submit a new question as this thread will no longer being monitored  

Esteban D. 

Intel Technical Support Technician