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Beginner
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RST service not running on Windows10

Hi,

I recently upgraded to Windows10 Pro 64bit and I noticed that the RST service is not running (icon has a yellow "!" mark) and my computer was slightly slower than before. I'm not very good in these stuff but I feel something's wrong when a driver is not working. I tried restarting the service manually, ran it in compatibility mode, and it all failed. I tried the Intel Update Utility but it did not detect any new drivers. I also tried to install the latest 14.5.0.1081 driver (SetupRST.exe) manually from Intel's download site but it showed a failure message and says "This platform is not supported"

I really need help with this, thanks!

10 Replies
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Employee
7 Views

Hello TetraEngine;

This very weird problem; please go to programs installed and uninstall the RST drivers.

Then please download the latest drivers and setup from https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver

Also please make sure you have the latest drivers for the motherboard and graphics for the system.

Henry A.

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Employee
7 Views

What is the make and model of your system?

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Beginner
7 Views

Was a solution found for this problem? I am having the same issue. I was running Window 10 with Intel RST just fine, but something (latest Windows patches?) seems to have broke it. I tried to repair and that didn't work. I tried to remove the software, then reinstall, however that fails with this "... platform is not supported." message. I have attached my debug log. It mentions a Win32 exception and 'Error in device matching'.

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Community Manager
7 Views

Hello dryii ,

 

Thanks for the information provided related to the issue.

I would like to request some additional data in order to have a more clear overview of the scenario and configuration you have.

 

The data required can be gathered up with Intel® System Support Utility.

Steps to get it:

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

-Download the utility

 

-Scan your system with the utility

 

-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)

 

Please keep me posted.

 

Regards,

 

Esteban C
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Beginner
7 Views

Well, I ran SSU and discovered a drive which looked odd. Turns out it was disabled because Windows 10 thought it was a duplicate of another disk. I then discovered the my motherboard SATA settings were reset (probably by me, messing around) and no longer listed the RAID. I believe this is the root cause for my particular issue: human error.

I am a bit scared now that if I try to recreate my RAID1 it will wipe all the data on the drives. I'll have to find out more information about this before I do that.

Thanks. You've at least pointed me in the right direction to get me the information I needed to determine why my system was acting up.

- Doug

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Community Manager
7 Views

Hello dryii ,

 

Thanks for the answer provided!

 

This could help with your inquiry: http://www.intel.com/content/www/us/en/support/boards-and-kits/000005775.html http://www.intel.com/content/www/us/en/support/boards-and-kits/000005775.html

 

If further doubts are present, feel free to let me know.

 

Regards,

 

Esteban C
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Community Manager
7 Views

Hi dryii,

Just wondering, were you able to fix the issue present in your system with the recommedation above?

Please let me know.

Regards,

 

Esteban C
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Community Manager
7 Views

Hi dryii,

Just passing by to verify if you still have inquiries related to Intel Rapid Storage Technology.

Please let me know.

Regards,

 

Esteban C
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Beginner
7 Views

Thanks for checking, Esteban. I have, honestly, been too scared to try yet. I don't yet have additional storage to back up my files and don't want to risk putting the RAID back together only to have the system format everything out of existence. Right now I'm taking the risk of running without RAID (which is just as dangerous, I know). I hope to be able to save off all my files soon and then recreate the RAID in my BIOS.

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Community Manager
7 Views

Hello dryii,

I understand, loosing your data would be awful!

Thank you for the update provided, I believe it is ok to close this case since no near action is to be taken, but still, you have the option to reply back so we can further assist you.

Hope you have a great week!

Regards,

 

Esteban C
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