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Beginner
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Rapid technology Mirror issue

Hello, first of all thank you for reading this.

I bought less than a year ago an acer predator 17.

Acer Predator 17 G9-793

Windows 10 Home

Intel core i7-6700HQ

Nvidia GeForce GTX1060

8GB DDR4 Memory

128GB Storage + 1000GB HDD

Yesterday a notification of intel appears I click on it not really knowing what I'm doing, I read that i can turn my two disk into one volume, which i did again not really knowing what I was doing.

Now i lost access to my HDD, I can't go back ( at least I don't know how), only one disk appears in my storage and i don't know what to do.

Thank you again, to all those who will take the time to read my post.

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8 Replies
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Community Manager
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Hi Nos03,

 

 

Thank you for bringing this to my attention, I understand you had selected to mirror the system. Let me help you on this matter.

RAID1 or mirror will require minimum of two drives, this means you had 128GB Storage + 1000GB HDD and the system created one drive with 119 GB of size.

 

 

I am not familiar with the computer BIOS configuration but you need to access the RAID BIOS utility and set disks to Non-Raid. This will detach disks off the RAID volume.

 

 

In order to enter the RAID BIOS you normally hit CTRL + I, you may need to check with http://community.acer.com/ Acer for further instructions.

 

 

Hope it helps.

 

Allan J.
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Beginner
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Thank you a lot I'll try that immediately.

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Community Manager
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Hello Nos03,

 

 

Yes, please try it and let me know your findings.

 

 

Thank you for your time.

 

 

Allan J.

 

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Beginner
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hello again, so I tried CTRL+I but it seem that with acer it's not possible to access the RAID BIOS that way, I tried to follow the solution provided http://community.acer.com/t5/Predator-Laptops/Predator-G9-793-78CM-Disable-Raid-0/m-p/494000 here, but I wasn't able to access the RAID BIOS either way.

I tried to use the RST but couldn't access it either.

So I'm stuck again.

Thanks again for your help.

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Super User Retired Employee
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If RAID is not enabled in BIOS, it won't support pressing CTRL-I. Look for this parameter in the SATA configuration parameters in BIOS. Change mode from AHCI to RAID.

Hope this helps,

...S

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Beginner
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it was already the RAID mode, still I can't use CTRL+I, and I can't modify it because it's all gray.

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Super User Retired Employee
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Then it's time to contact your vendor's customer support and ask how it is done...

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Beginner
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Thanks to all of you, I was able to fix my problemes.

For all of those that might have the same issue http://community.acer.com/t5/Predator-Laptops/RAID-issue/m-p/523515# M6190 here's a link to my salvation ^^.

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