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TScha4
Beginner
940 Views

Software Alterations

Computer encountered virus symptoms. Start up is altered. System Configuration always loads a Selective. Applying to revert to Normal and restarting is never successful. Delayed load seems antagonized and characteristic of spam. Subsystem seems corrupt by a type of virtual reality or video game type malware.

Rapid Storage Technology (RST) appears affected due to a delayed start. System takes several minutes to load and RST icon rotates for several minutes after log on.

Content Protection HECI Service (cphs) is disabled by security software.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Amigo Disabled\hkcmds.exe (Graphics adapter) and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Amigo Disabled\igfxpers.exe (Graphics adapter) are disabled as startup because files do not exist. Files below are listed in the directory.

GfxUIEx.exe

Gfxv2_0.exe

Gfxv4_0.exe

igfxCUIService.exe

igfxEM.exe

igfxext.exe

igfxHK.exe

igfxTray.exe

What is the corrective action?

0 Kudos
4 Replies
TScha4
Beginner
73 Views

Additional unknown was located.

[Autorun for All Users]

[BTMTrayAgent]

Items=BTMTrayAgent

Description=Unknown

Publisher=Unknown

Path=C:\WINDOWS\SYSTEM32\"C:\PROGRAM FILES (X86)\INTEL\BLUETOOTH\BTMSHELLEX.DLL

Silvia_L_Intel1
Employee
73 Views

Hello mailto:Todd_Schaeffer@msn.com Todd_Schaeffer@msn.com, we haven't received any report from users with this kind of behavior, however I would like to know which RST version are you using?

Could you try to remove the current version and install a previous one?

When did you start having these issues?

May I have the model number of your computer?

TScha4
Beginner
73 Views

Hard drive failed. Thanks anyway.

Silvia_L_Intel1
Employee
73 Views

Thanks for letting us know.