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DPoor2
Beginner
856 Views

Transitioning from SSD to NvME for cached drive

When I initially configured my computer I used the Intel RST with a RAID. I have two spinning disks in a RAID 1 with a SSD drive used for caching. The SSD drive is beginning to fail so I purchased a NvME unit to replace the SSD. I can't figure out how to uncache using the SSD and cache with the NvME. When I load the Intel RAID by hitting CTRL-I at bootup the acceleration feature is unable and the NvME drive is not visible. When I go into the Intel RST application under performance I turned off Cache mode (picture attached). When I disconnect the SSD drive the machine only boots to the BIOS, it seems to be still looking for the SSD. The new NvME drive is visible in Windows, but the Intel RST application (16.x) does not list the device.

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6 Replies
Wanner_G_Intel
Moderator
76 Views

Hello DPoor2, First, we would like to gather the following information: Intel® RST Report: 1.Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology). 2.Click the Help icon. 3.Click the System Report icon. 4.Click Save. Also, run the Intel® System Support Utility and attach the report to this thread. 1.Download the Intel® System Support Utility and save the application to your system. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... 2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. 3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
DPoor2
Beginner
76 Views

The detailed report ends in .doc but is actually .html, just rename.

DPoor2
Beginner
76 Views

posted a file.
Wanner_G_Intel
Moderator
76 Views

Hello DPoor2, Thank you for your response. This issue is most likely occurring because Intel® Smart Response Technology, which is used for drive caching, is not supported on Intel® RST version 16.x and later. To resolve this issue, we recommend installing a version prior to 16.x. Try installing the version available at your motherboard manufacturer's website IRST V15.9.0.1015. TUF Z270 MARK 1 Intel® RST version 15.9.0.1015 https://www.asus.com/us/Motherboards/TUF-Z270-MARK-1/HelpDesk_Download/ Also, the cache options available in the Intel® RST User Interface are provided by the operating system. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
DPoor2
Beginner
76 Views

Thank you for the answer!

Wanner_G_Intel
Moderator
76 Views

Hello DPoor2, If the issue persists, please let us know. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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