intl_rst

[Allen2]

My dell 3646 has a corrupt intel_rst. how can I replace it? Thanks

[Alberto_R_Intel]

Allen2, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new computer?

When did you purchase it?

You mentioned "has a corrupt intel_rst", you mean it is not working at all? Please provide a detailed description of the problem.

Are you using a RAID configuration?

If so, which RAID volume are you working with?

By any chance, do you know the Intel® RST version currently installed on your computer?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Allen2]

n order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new computer?no

When did you purchase it? about 5 years ago

You mentioned "has a corrupt intel_rst", you mean it is not working at all? Please provide a detailed description of the problem.

not working at all causing very slow hard drive access

Are you using a RAID configuration? no

If so, which RAID volume are you working with?

By any chance, do you know the Intel® RST version currently installed on your computer?

When did the issue start? about a year ago

Did you make any recent hardware/software changes that might cause this problem? no

Which Windows* version are you using? 10 with all updates

Does the problem happen at home or in the work environment? home

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

[Alberto_R_Intel]

Allen2, Thank you very much for providing that information and the SSU report.

Please back up any important information you might have on your machine before doing any changes.

I looked on Dell's website for the Intel® RST version tested and validated by them, which should be the proper one for your device, but there is no version available:

https://www.dell.com/support/home/en-us/product-support/product/inspiron-3646-small-desktop/drivers

Regarding your question about how to replace the Intel® RST, since you are not currently using a RAID configuration, you can always uninstall it from your system by accessing the "Apps and Features" option in Windows and uninstall the program from there.

If you still are looking to replace it, in that case, in the link below you will find all the different Intel® RST versions to download. But, some of them might not be compatible with your computer, and in that case, we suggest to get in contact directly with Dell support for them to confirm that information or if it is possible for them to provide an Intel® RST version that was already used by them and validated for your laptop:

https://www.intel.com/content/www/us/en/search.html?ws=idsa-suggested#q=rst&sort=relevancy&f:@tabfilter=[Downloads]

https://www.dell.com/support/home/en-us

Regards,

Albert R.

Intel Customer Support Technician