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rst unable to update

jjh76
Beginner
377 Views

Tried to use the driver and support assistant to update rst, but the update package quits with an error message saying that it can't access a device or file

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8 Replies
Leonardo_C_Intel
Moderator
325 Views

Hello jjh76

 

Thank you for posting in the Intel Community.

 

·        What is the Intel® RST version that you are trying to install?

·        What is the Intel® RST version installed on the system?

·        Can you provide a picture of the error?

·        In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

·        Steps to save the report:

1-   Run the utility.

2-   Click on “Scan” to get the scanned system.

3-   Once the scan is complete click on “next”.

4-   Use the “save” option, save the report to your desktop.

5-   To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

 

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

Leonardo_C_Intel
Moderator
325 Views

Hello jjh76

 

Have you been able to collect the information requested?

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

jjh76
Beginner
325 Views

Untitled.png

jjh76
Beginner
325 Views

Screenshot of the installer:Untitled.pngSSU report is attached.

 

 

However, since I made the first post I've discovered that the RST installer isn't the only one having this problem. Several other programs I've tried to update have quit with the exact same error.

jjh76
Beginner
325 Views

forgot to attach the txt file

Leonardo_C_Intel
Moderator
325 Views

Hello jjh76

 

Thank you for the response I would like to share with you that If the exact same error is happening with deferent applications this could lead to a Windows registry issue and provide: Fix problems that block programs from being installed or removed (https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal...).

 

It is recommended to use the drivers provided by the Original Equipment Manufacturer (OEM) for your Z370XP SLI (https://www.gigabyte.com/Motherboard/Z370XP-SLI-rev-10/support#support-dl-driver-sataraidahci)

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

IntelSupport
Community Manager
317 Views

Hello jjh76


Have you been able to test the steps provided?


Regards,

Leonardo C.


Intel Customer Support Technician


IntelSupport
Community Manager
300 Views

Hello jjh76


We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.


Regards,

Leonardo C.


Intel Customer Support Technician


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