Base Clock is not identified on ubuntu 20.04

[awesome]

Hello.
Intel Xeon 4216, 6226R is in use on ubuntu 20.04.

If you check with turbostat, cpu /proc/cpuinfo, etc., the Base Clock should be 2.1GHz and 2.9GHz, respectively, but it is confirmed to be 800MHz and 1200MHz.

When I looked it up, I found the following information.
https://community.intel.com/t5/Processors/Intel-CPU-CONSTANTLY-Throttled-to-Lowest-Frequency-Ubuntu-20-04/m-p/1255338?profile.language=ko

As you answered above, I am inquiring because I couldn't find a solution even if I searched for OS community. (It doesn't solve with cpufreq, cpupower, tuned, etc.)

Other services such as Openstack are checked as above, and normal clocks are checked only on servers in the k8s service. In the BIOS, the normal/abnormal server is set to Max Performance.

I would like to ask if the Intel P-state Driver allocates Base Clock differently for each service.

Thank you.

[Mike_Intel]

Hello awesome,

Thank you for posting in Intel community Forum.

Base on your inquiry, we have specific forum for these issues or inquiries. I will be transferring this thread for faster response. 

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Simon-Intel]

Hi Awesome,

Thank you for reaching out to the Intel community. Your concern is important to us, and we are committed to resolving it as swiftly as possible. To effectively address the issue you're experiencing, we kindly request some additional information from your end.

Could you please provide the following details?

1. System Model:
2. When did the issue start, and were there any changes made prior to its occurrence?
3. Additionally, we require the logs from the BMC (Baseboard Management Controller).

Please refer to the following link for guidance on generating BMC logs:

Link to BMC Logs Generation Guide

Your prompt response with this information will greatly expedite our diagnostic and resolution process.

We eagerly await your reply.

Best Regards,

Simon

[awesome]

hello.

Thank you for leaving a comment.

We will deliver the information you requested.

Server model: HPE DL380 Gen10
When did the problem start: unclear
BMC Log: It is difficult to provide because it is an HPE server. Can it be replaced with SSU log?

thank you.

[Simon-Intel]

Hi Awesome,

Greetings for the day!

In order to assist you further. Could you please confirm if the processor is embedded on the motherboard.

Regards,

Simon

[awesome]

hello.

Thank you for leaving a comment.

no. Because the server is an HPE server, it is removable.

Thank you.

[Simon-Intel]

Hello Awesome,

Greetings for the day!

As you confirmed that you have checked Openstack services and other settings, it appears that the issue may be related to Ubuntu. We kindly suggest reaching out to Ubuntu support for further assistance in resolving this matter. We kindly request you to contact Ubuntu support.

We will await you reply

Best Regards,

Simon

[Simon-Intel]

Hi Awesome,

Thank you for choosing Intel.

This is the first follow-up regarding the issue you reported to us.

We wanted to inquire whether you had the opportunity to contact Ubuntu support and if there are any updates.

We await your reply.

Regards,

Simon

[awesome]

Hello.
I've searched and inquired about uuntu community, but I haven't received any information about cpu frequency fixation.

Would it be difficult to check the problem even if I deliver the SSU Log?

[awesome]

What we want to check is a solution, of course, even better, but it's important to make sure there's nothing wrong with the CPU.

[Simon-Intel]

Hi Awesome,

Thank you for your reply. We certainly understand your concern and will do our best to assist.

We can check this internally with our team for any updates. However, before we proceed, I request that you please share the SSU logs so we can forward them to our internal team. For reference, please refer to the following link: Intel SSU Logs.

We eagerly await your reply.

Best Regards,

Simon

[Simon-Intel]

Hi Awesome,

I hope this email finds you well. I am writing to follow up on our previous correspondence, As I haven't received a response yet, I wanted to touch base and see if there are any updates or if there is any additional information you require from my end.

I understand that you may be busy, and I appreciate your time and attention to this matter. If there's anything I can do to assist you further or if you need any clarification, please don't hesitate to let me know.

Looking forward to hearing from you soon.

Thank you and best regards,

Simon

[awesome]

Hello Simon,

I think Intel employees are really friendly.

The current progress is before SSU Log collection.

We will update you as soon as possible.

thank you

[Simon-Intel]

Hello Lothar,

Thank you for your kind words. We are glad to hear that you find our team friendly.

We appreciate the update on your progress and will await your further updates following the SSU Log collection.

Thank you for keeping us informed.

Best regards,

Simon

[Simon-Intel]

Hi Awesome,

Good day!

This is a follow-up regarding the issue you reported to us.

Have you had the chance to generate the SSU logs? If you’ve encountered any difficulties, please let us know as we're here to help. If you need more time, kindly provide us with a tentative date for a follow-up.

Feel free to reply to this message, and we'll be more than happy to assist you further.

Best regards,

Simon