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Intel Integraded RAID module RMS3CC0 reporting L2/L3 cache error (Intel S2600WFT)

Brent_B_Intel
Employee
3,651 Views

Hi,

 

I have a server that refuses to boot. I've tried three replacement RMS3CC0 RAID controllers, but I always get stopped on boot (in the POST environemnt) by the "Driver Health Manager": S2600WFT RAID halt POST.png

It tells me that an L2/L3 Cache error was detected on the RAID controller:

S2600WFT RAID halt reason.png

 

I've tried the F9 (reset to defaults) option, and entering some text, and pressing F10. I've also tried hitting X, and Ctrl-X, but I cannot resume from this screen. I've also tried disconnecting the power, and opening the unit and disconnecting the supercapacitor for the RAID mezzanine board for 10 minutes, and I've tried three different controller cards (all the same make and model). Any idea how to get the server past this error? We're not concerned with saving any live data on the server, it is part of a test environment, and we were rebuilding it when the anomaly was discovered...in operation, we were getting various filesystem errors on the volumes that were controlled by this RAID controller (mostly on the JBOD SSD root filesystem) that resulted in CentOS 7.5 changing the volume to read-only status. We also tried three different Intel DataCenter edition SSD's, with no change.

 

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Brent_B_Intel
Employee
3,150 Views

We're good, we've ordered a replacement RAID controller mezzanine card

View solution in original post

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6 Replies
SergioS_Intel
Moderator
3,150 Views

Hello BBosw,

 

Can you please let us know if after testing the other RAID cards, you experience the same issue?

 

Also, if possible, can you please provide us with the Log file?

 

https://www.intel.com/content/www/us/en/support/articles/000007072/server-products.html

 

Have tried with different disks?

 

Best regards,

 

Sergio S.

 

Intel Customer Support Technician

Under Contract to Intel Corporation

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

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Brent_B_Intel
Employee
3,150 Views

Hi,

 

I was unable to boot the system to any point to gather logs (UEFI or the OS). Replacing the Mezzanine card with one from an identical system (The mezzanine card is marked as "Intel Raid Controller RMS3CC080" ) solved the issue-I'm going to put this as hardware failure of that board. Before that, I had been replacing the secondary RAID contoller that plugged into the PCIe riser.

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SergioS_Intel
Moderator
3,150 Views

Hello BBosw,

 

We are glad to hear that you were able to find the root cause of your problem, please let us know if you need more help.

 

Best regards,

 

Sergio S.

 

Intel Customer Support Technician

Under Contract to Intel Corporation

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

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SergioS_Intel
Moderator
3,150 Views

Hello BBosw,

 

We are following your question and we would like to know if you need more assistance.

 

Best regards,

 

Sergio S.

 

Intel Customer Support Technician

Under Contract to Intel Corporation

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

 

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Brent_B_Intel
Employee
3,151 Views

We're good, we've ordered a replacement RAID controller mezzanine card

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SergioS_Intel
Moderator
3,150 Views

Hello BBosw,

 

We are glad to hear that you were able to resolve your problem. We are going to close this thread.

 

Best regards,

 

Sergio S.

 

Intel Customer Support Technician

Under Contract to Intel Corporation

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

 

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