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Account Verification Incomplete after three hours

Camiel_Vanderhoeven
Beginner
‎01-18-2016 07:48 AM
1,014 Views

Three hours after renewing Parallel Studio XE, I still get

Account verification incomplete There is a delay for the final configuration of your support account. Please wait approximately 1 hour and click the same link in the email you received, to complete the configuration.               

How long does account verification take??? I'm referred to Premier Support, but apparently, without a verified account I have no access to create a ticket there either...

 

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Devorah_H_Intel
Moderator
‎01-18-2016 06:29 PM
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Hello,

What is the SN for the product you have renewed. Please provide the SN in private message via "Send Author a Message" link. I will check your account.

Regards,

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Camiel_Vanderhoeven
Beginner
‎01-19-2016 12:31 AM
1,014 Views

It's working now; it took 8 hours, then I got another email, and then it worked.

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Devorah_H_Intel
Moderator
‎01-19-2016 05:26 AM
1,014 Views

Thank you for letting me know that your IPS account issue was resolved.

Regards,

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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

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