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Camera connection problem

Amit_T_
Beginner
‎06-13-2015 11:56 PM
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Hello, my Intel RealSence F200 camera seems to have a connection problem with my computer. The computer is equipped with windows 8.1 operation system, USB 3.0 etc, as needed. While using the Capture Viewer tool, there are very few color streams and depth streams which work properly. Even these stearms are not stable; Somewhy, the camera's connection goes on-and-off very often. Is anyone familier with such a problem?

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Amit_T_
Beginner
‎06-14-2015 12:19 AM
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Update - now the computer doesn't show the list of streams in the Capture Viewer anymore. This is in addition to it's constant "losing connection" problem.

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samontab
Valued Contributor II
‎06-21-2015 11:22 PM
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Sounds like either a driver or a power consumption problem.

Try uninstalling completely the SDK and Camera Manager, re installing the correct drivers (both the camera manager and the SDK), re boot, and test.

If that fails, try disconnecting all other USB devices, even the camera, and re connect only the camera. If that fails, try with another PC or with a USB hub with external power supply.

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