Can't log into App Preview from HTC One phone

[Leon_S_]

Hi guys,

I haven't been abel to log into App Preview all week. I've deleted and re-installed the app, I've reset my password a few times, still no luck. Can someone let me know if there are know issues or what is happening thanks.

[Swati_S_Intel1]

Hi Leon,

We are trying to figure out this issue. Please send your username. 

Also, are you using latest App Preview from the store? (Not App Preview Legacy) Please confirm.

Thanks,

Swati

[Leon_S_]

Celine your colleague reset my password but still I could not log in, so I changed it again and still cannot login from App Preview. It stopped working the other day all of a sudden. I deleted and re-installed the one from Google Store so I am presuming it is not a legacy app.

Kind reg.

Leon

[Swati_S_Intel1]

Hello Leon,

In order to debug the issue, 

Please follow these debug steps and send me the output. 

1. Open the following page in Chrome with the Debug console open (chrome developer tool  > console):

https://services.html5tools-software.intel.com/csd/Cloud-Services-dashboard-Mobile-Login.aspx

2. Execute the following snippet in the javascript console:

localStorage.clear();

3. Login to the page - enter valid credentials and click Submit.

4. The expected result is:

1. nothing is written to the javascript console
2. the password field is cleared
3. no message is displayed on the UI page

5. Execute the following snippet in the javascript console.

localStorage.getItem("name”);

6. The output of #5 should be a long string that is the value of the document cookies.  Copy this output and send it to us.

Thanks,

Swati

[Leon_S_]

The result is...

null

no long string, no cookies type information!? Not sure what is going on. If I have cleared the localStorage then should localStorage.name and all other variables not be null anyway, or does it save my username to the localStorage upon Submit?

Kind regards

Leon

[Swati_S_Intel1]

Did you get any message on the login page? Did the login/password fields get cleared when you pressed submit?

Swati

[Leon_S_]

Username/Password does not exist is the message.

[Swati_S_Intel1]

Hi Leon,

A bug has been fixed. Are you able to login now?

Thanks,

Swati

[Mark_B_3]

I have a similar issue. When I try to log in I get a Chrome form validation error saying the username field does not contain and @ symbol, and must be an email address.

It looks like someone has mistakenly created the username input field as type=email instead of type=text and the Chrome browser is enforcing that.  The faulty form is: cloud-services-dashboard-mobile-login.aspx

[Leon_S_]

There appears to be two different login areas on this site, and username would lead you to think it is your username you log in with....however for app preview you create an account with your email address, the username one is for the forum. Yea...took me a while to cop this too! So if you try to log into app preview with your email address instead, and if you can't remember your password and it asks to be reminded, then put your email address in there not your username as they will possibly be 2 different passwords, and you will get back the password of the details you enter (if that makes sense!)

[Swati_S_Intel1]

@Mark, which version of App Preview are you using? On what platform? If you have latest App Preview version 2.3 you should be able to login using your IDZ username (which is not your email address), but make sure you have logged in into XDK using those credentials at least once prior to using it on App Preview. When you log into XDK using those credentials you will be asked to agree to XDK terms and conditions. After you have done that, your account is ready to be used for App Preview as well.

Swati

[Mark_B_3]

@Leon S - thank for the tip.  The UI says enter username, but as you say, you need to enter email address to for the login to work.

@Swati - perhaps you could have the devs change the UI from "username" to "email"?  The form in question is: cloud-services-dashboard-mobile-login.aspx

Mark.

[Swati_S_Intel1]

@Mark, the form is correct. Is is designed to support both username and email. If you follow the steps I described in previous post, you should be able to login.