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Cannot access game from master key



I know this isn't the right category to ask this but I cannot find any other category which suits this subject. Actually, I just made an account specifically for this because I do not get any response on my customer support report.


So, I bought a i7 8700k. As a gift I received a master key for Black Ops 4. However, I cannot acces my game anymore.


To explain, I entered the master key and I saw Black Ops 4. Then, I pressed download en got redirected to the bottom of the page which explained the instruction of installing this game. One of the instructions was to press "Redeem code". However, I never did this and I never "downloaded" the game. I just pressed download, got redirected and closed the tab because I didn't want to download it yet.

Now I cannot see my game, Black Ops 4, anymore when I enter the master key again. Now I only see 6-7 other programmes I can download as a "thank you".


In conclusion, how can I access my game again?


The site from which I entered the mastery key is:


With kind regards,


Timon Nguyen

1 Reply

Hello TNguy110, Thank you for posting on the Intel® Communities. We have checked your account and your case number is currently is in our database. So, soon of our specialist will be contacting you with more instructions. You can visit and click on "Support" located at the bottom of the page to create a new request. Amy C Intel Customer Support Technician Under Contract to Intel Corporation