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Cannot install F200 camera after formatting.

Hello.

I have a Lenovo Y700-15ISK laptop with an integrated RealSense F200 camera. Everything was working fine.

Then, I decided to reinstall Windows to improve the performance of it. I downloaded the latest DCM from Intel's website and it gave me an error when updating the firmware.

https://i.imgur.com/6qgtKdx.png

Answers to questions from another DCM error related questions:

1. Is the camera a peripheral ordered from Intel or is it integrated into the PC?  Being locked or in recovery mode differs between peripheral and integrated cameras.

It's integrated.

2. In Device Manager, what is listed under Imaging Devices? (nothing, virtual driver, RGB, depth, webcam, etc..)

There is no "Imaging Devices" section.

3. In Device Manager, what is listed under USB Devices as a RealSense camera? (IF listed, does it end with the camera model number or with the word device?

Nothing.

4.  Are there any error codes (-4 is general camera failure; -3 is failed to init camera).

-4

5. Include install logs.

Where are the install logs?

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1 Reply
Employee
48 Views

Hi,

For questions regarding Intel® RealSense™ Cameras please post to the communities: https://communities.intel.com/community/tech/realsense

Regards,

Hal
Intel(R) Developer Zone support

http://software.intel.com

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