Error when syncing to test or building app

[Dev_U_]

Hi

Please can you help us.

We just upgraded on a Mac to the latest version and now we are getting this error when trying to sync or build an app:

Unable to build. Please verify that you are connected to the internet and try again.

Unexpected component failure during service call (maybe crash): Error: ENOENT, open '/private/tmp/PKInstallSandbox.fwVfHK/tmp/xdk-34988expynmo.zip' Error: ENOENT, open '/private/tmp/PKInstallSandbox.fwVfHK/tmp/xdk-34988expynmo.zip' at Error (native) From previous event: at defer (/Applications/Intel XDK.app/Contents/Resources/app.nw/node_modules/q/q.js:551:19) at Promise.then (/Applications/Intel XDK.app/Contents/Resources/app.nw/node_modules/q/q.js:791:20) at /Applications/Intel XDK.app/Contents/Resources/app.nw/core-modules/private/service/http-wrappers.js:17:1936 at callbacks (/Applications/Intel XDK.app/Contents/Resources/app.nw/node_modules/express/lib/router/index.js:161:37) at param (/Applications/Intel XDK.app/Contents/Resources/app.nw/node_modules/express/lib/router/index.js:135:11) at pass (/Applications/Intel XDK.app/Contents/Resources/app.nw/node_modules/express/lib/router/index.js:142:5) at Router._dispatch (/Applications/Intel XDK.app/Contents/Resources/app.nw/node_modules/express/lib/router/index.js:170:5) at Object.router (/Applications/Intel XDK.app/Contents/Resources/app.nw/node_modules/express/lib/router/index.js:33:10) at next (/Applications/Intel XDK.app/Contents/Resources/app.nw/node_modules/express/node_modules/connect/lib/proto.js:190:15) at Object.handle (/Applications/Intel XDK.app/Contents/Resources/app.nw/node_modules/express/node_modules/connect/lib/middleware/static.js:55:61)

[Amrita_C_Intel]

Hello,

Can you provide your entire log message? So that detailed help can be provided 

[PaulF_IntelCorp]

This is a known issue, described in the release notes: https://software.intel.com/en-us/xdk/docs/release-notes-information-intel-xdk, unfortunately, it does not clearly describe how to fix it...

First, try exiting the XDK and restarting it. If that doesn't work, see this FAQ for some info on how to clean up and reinstall: https://software.intel.com/en-us/xdk/faqs/general#uninstall-xdk