Hand tracking not working

[Xin_W_1]

Hello,

I'm having problem to get the hand tracking samples to work. I've tried all of them and none had worked. But face detection seems to work fine. I also notice, when I use the capture viewer, I need to stream the RGB camera first otherwise it won't work. Anyone else is having this problem?

I'm running the SDK in windows 8.1pro on a macbook pro it has 16gb memory and I have connect the camera via a powered usb hub because otherwise it won't work at all.

Any help would be great!

[Colleen_C_Intel]

Please check the name of your user folder and make sure it only incudes English alphabet characters (no numbers, no non English letters)

[Xin_W_1]

Thanks Colleen, I'll check when I get back home. I remember there is a number in my username. 

[samontab]

I just have to ask why would the inclusion of a number cause trouble?... I understand anything that is not ASCII for example... but a number seems harmless enough...

Maybe they use the username as a variable?, that would mean not starting with a number... but other than that it should be alright...

[Xin_W_1]

I changed my username to  string but still not successful.I realize that in order to get streams from the depth sensor I have to turn on the stream for the RGB camera first otherwise the camera will disconnect. Anyone else has the same problem?

[samontab]

No, I can get the IR, depth, or color sreams independently fine.

[Thoriq_S_]

yeah i agree with samontab. i think the problem is not caused by username