Install of trial Parallel Studio failing

[Michael_K_]

I'm trying to evaluate the Parallel Studio XE, but running into several difficulties. 

Both the online and offline installers fail due to a bad file in the install package. 

The online installer stops with the following error:

Intel(R) Parallel Studio XE 2015 Cluster Edition for Windows* Setup Wizard ended prematurely because of an error(s).

Error message: Error 1. The cabinet file '2' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
    Error code: 1603
    File name: w_fcompxe_redist_ia32_2015.0.108.msi

The offline installer stops with the following:

Error while extracting file: C:\Program Files (x86)\Intel\Download\parallel_studio_xe_2015_setup\installs\composer_xe\108\w_cproipp_st_jpeg_intel64_p_8.2.0.108\data1.cab 

Crc is mismatched.

I've tried both methods multiple times, each time getting the same results.

I am also unable to create a support account.  Following the link in the email I received returns a page which says: "There is a delay for the final configuration of your support account. Please wait approximately 1 hour and click the same link in the email you received, to complete the configuration."   At this point it has been over 18 hours since I received the initial email (hence the forum post looking for help)

Help!

[Kenneth_C_Intel]

Could you send me the log of the install in a private message it should be located in C:\Users\\AppData\Local\Temp

Regards,

Kenneth

[xhaix]

i  also meet the problem, it may have some mistake with the package in the official website

[Michael_K_]

xhaix wrote:

i  also meet the problem, it may have some mistake with the package in the official website

xhaix - if you haven't already, try downloading the package using their Download Manager.   I was finding that the error seemed to be in different places with each download (thought the installer always verified the archive as good).  I was able to successfully install the trial with the copy I got using the Download manager.

[TimP]

The purpose of online installer is to offer the opportunity to select options, e.g. ia32 vs. intel64.   If you intend to install everything, download with manager is probably preferable.