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Installation of Composer XE 2011.5.220 fails due to invalid serial number

Steffen_B_
Beginner
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Hello.

Some years ago I bought the Composer XE 2011 for Linux. My hard disk broke down a couple of months ago and I am now trying to re-install the compiler on a new machine. I downloaded l_ccompxe_2011.5.220.tgz, unpacked into a subdirectory of /tmp and started install.sh. Since I have only a single-user license, I chose to install into my home directory, accepted the license terms and chose "I want to activate my product using a serial number". Entering my serial number yields the error message "The serial number you provided is not valid for this product."

What's wrong? The registration center appears to think that I am licensed for this version of the software package.

By the way: The new computer is running SLES 11 SP 2, "uname -a" yields

Linux hydra 3.0.80-0.7-default #1 SMP Tue Jun 25 18:32:49 UTC 2013 (25740f8) x86_64 x86_64 x86_64 GNU/Linux

Best regards,
Steffen

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4 Replies
Bernard
Valued Contributor I
591 Views

Maybe serial number is outdated or corrupted.

Btw try to install your original product which you bought a few years ago.

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JenniferJ
Moderator
591 Views

I've transferred your posting to the right forum to get better answers.

Please do not post your serial number to the forum. You can use "send Author a message" if necessary.

Jennifer

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Ron_Green
Moderator
591 Views

I sent you a message.  let's work through this.

ron

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Ron_Green
Moderator
591 Views

resolved with new serial / license.

ron

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