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Installation problems

Nicolai_Hansen
Einsteiger
1.727Aufrufe
Hi,

I've bought the Intel C++ compiler, registred on the registration site and downloaded. When I run the download it unpacks and starts the installer.

When I am asked for my serial number I enter the same number I registred on the registration site. It tells me that "Activation rights do not allow this software to be installed. This could be due to expired subscription or incompatible serial number." (I check my account, the subsription is not expired).

Instead I go try with the license file I had in my email. Result: "The license file provided is invalid".

Remote activation: I enter the codes and I get a number. But when I enter that number into my installation, all I get is "The response entered is incorrect".

What am I doing wrong?

Edit: There are two numbers in my subscription. I use the one starting with "C". The other doesn't work either ;)
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12 Antworten
Igor_V_Intel
Moderator
1.727Aufrufe
Hi Nicolai,

I have resent you the license file. Please, don't open it using file editors - it can be overwritten in the incorrect format. Justuse this file during the installationand let me know the result.

Regards,
Igor
Nicolai_Hansen
Einsteiger
1.727Aufrufe
I'm afraid it made absolutely no difference.
Igor_V_Intel
Moderator
1.727Aufrufe
What is the filename of the installation package you downloaded?
Nicolai_Hansen
Einsteiger
1.727Aufrufe
w_cproc_p_11.1.067_ia32.exe
Igor_V_Intel
Moderator
1.727Aufrufe
Looks really odd. The package is correct andyour license should work with it.
Never seen this issue reported by other customers. I have cleared the registration infofor this license,
so, it is now not registrered again. Could you please register it again and try to install the compiler one more time?

Run the installation with the admins privileges.
Nicolai_Hansen
Einsteiger
1.727Aufrufe
It did not make any difference. I registred with our other license (which is my collegue's) by accident, but I guess that won't matter...

I run with admin privileges (on Windows XP).

What else is required?
Nicolai_Hansen
Einsteiger
1.727Aufrufe
Anyone? Is there someone I can contact who can help me out with this?
Hubert_H_Intel
Mitarbeiter
1.727Aufrufe
Hi Nicolai,
I'll follow up on this. Let me investigate the history of this threadfirst.
Hubert.
Andreas_Rost
Einsteiger
1.727Aufrufe

Hi @all,

I've got the same problem with the new

My licence worked perfectly for all previous compilers (C++ and Fortran) including the 11.1.067 mentioned in this thread. It should be valid till September 2011.

The new Fortran Compiler as well as VTune install without any problems.

But the C++ Composer refuses the licence file to be invalid.

Any idea?

Best regards

Andreas

Hubert_H_Intel
Mitarbeiter
1.727Aufrufe
Hi all,
Thanks for following up. Let me have a look at this.
Regards, Hubert.
Andreas_Rost
Einsteiger
1.727Aufrufe

Hi Hubert,

do you need any additional information for this?

Regards, Andreas

Hubert_H_Intel
Mitarbeiter
1.727Aufrufe
Andreas,
Sorry for the delay. I'm evaluating the issue and will answer as soon as possible.
Regards,
Hubert.
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