Is my Registration Center account broken? "This account does not exist."

[Michael_R_4]

Hi

I'm not able to enter to my profile at the registration center (https://registrationcenter.intel.com/regcenter/register.aspx) ;anymore since ~3mo. Trying to login with my account, though I'm sure the credentials are correct.

Expected behavior: After login I'm able to see my profile with the products I purchased.
Observed behavior: After login on the very next page it's stating "Error. This account does not exist."

Facts:

• Using "Forgot Login ID" at the registration center page works and I'm getting the login ID art of my credentials by mail.
• Using "Forgot Password" at the registration center page works and I'm getting the pw change link by mail and I'm able to change the password.
• The very same credentials work when login in here at "https://software.intel.com"

I was in contact with IPS to fix this issue but the guy told me to write here. After describing the problem like above, he sent me here. Thanks for any help as I need to download an older version of Composer XE.

Cheers
Michael

[Hubert_H_Intel]

Hi Michael,

Let me check your account/registration details first. I'll come back to you as soon as possible.

Regards, Hubert.

[Hubert_H_Intel]

Michael,

It seems that the changes you did in your profile didn't update correctly. I did another reset of your account.
Does it work now?
Please login to https://registrationcenter.intel.com .

If that still doesn't work, let me know.

Regards, Hubert.

[Michael_R_4]

Hi Hubert

Me happy! It works again. Many thanks for the reset. You made my day!

Cheers, Michael

[Michael_L_3]

I newly registered and seem to be having the same issue. Cannot login on the registration centre. Thanks

[Hubert_H_Intel]

Michael,

Your account I'm seeing in the Intel® Registration Center is incomplete. But to double-check if we are talking about the same account and registration, let me please know your serial number or the email address under which you registerd your license. PLEASE answer via "Send Author A Message".

Regards, Hubert.

[Michael_R_4]

@Hubert: The new inquiry is not mine (OP), someone else with the same problem...

@Michael L.: You should not answer to a solved ticket with your issue thogh it's the same. You should open a new ticket (optionally mentioning other ticket with a reference link).