Issue with renewal licenses

[Charles_M_]

We have two installations of the Intel Compiler Suite for Linux, originally purchased in July 2008. Support ceased in July 2009. In April 2010, we purchased a renewal for oth licenses. However, our software licensing manager retired unexpectedly, leaving this upgrade purchased but unregistered. Attmpts to register it now state that it would expire in July 2010. When we purchased, we were given to understand that we were purchasing support for one year from the date of the purchase, not from the date of the previously expired support.

Please advise.

Respectfully,

Charles Molhoek

[Hubert_H_Intel]

Charles,

No, renewals are always aligned with the expiration date of the license which is being renewed. If you have a license that expired some time ago (July 2009), a renewal would add one year of support to the previous expiration date (new exp. date July 2010) independent from the date of renewal. This license needs again to be renewed so that you have a valid support subscription for that license.

Does this help?

Hubert

[Charles_M_]

Hubert,
This does indeed help. It confirms my suspicion that either our procurement department or our GSA vendor are clueless. Thanks for your help.

Charles Molhoek

[Charles_M_]

Hubert,
Another issue has popped up. I had been waiting to confirm this info with you before registering the product. I was able to register the first provided serial as a renewal, but for the second, it actually renewed the just renewdd product instead of the original.

I now have one product that is fully renewed (up to July 2011) and one that expired in July 2009. What I should have had was two that expired in July 2010.

Any help you could give would be greatly appreciated.

Thanks,
Charles

[Hubert_H_Intel]

Charles,
Sorry for the delay, I didn't notice the update in this thread. Let me sort that out.
Hubert.