License manager / support issue.

[Henrik_S_]

I need to download the Intel License manager to support an Intel XE Composer license for two floating seats. The problem is that it is says my support period has expired... except it has not. My support expires Feb 25, 2016 and it has been renewed.

Who do I contact about this? I tried Intel Premier support, but it says I am not authorized. I tried calling and they gave me an email address that bounces.

Regards,

       - Henrik

[James_T_Intel]

Hi Henrik,

Let me check your account and see what I can find.

James.
Intel Developer Support

[James_T_Intel]

I see no floating licenses associated with your account.  Can you please send me the serial number for the floating license in a private message?

[Henrik_S_2]

Thanks!

I posted this originally in another forum (Linux Fortran) and a member Hubert was helping me, but the issue is not resolved.

I will send you a PM.

Regards,

     - Henrik

[James_T_Intel]

Since Hubert is already working on this as well, I'm going to close this thread and keep it to a single discussion thread.