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No new license file after support renewal for Intel Visual Fortran

kramer__walter
Einsteiger
612Aufrufe

After support renewal of my Intel Visual Fortran Composer XE license and registering in the registration center I did not receive a new license file through the email as usual.

I also noticed that the serial number of my license remained the same after support renewal (in the past I always received a new serial number).

When I log in on the registration center and check my products, I see in the subscription history that the expiration date has been updated, but when I click manage license I can see that the license file is still the old one with the old (expired) expiration date. Also when I request to resend my license file I will receive an email with the old license file.

Any help is appreciated.

kind regards,

Walter Kramer

0 Kudos
3 Antworten
Feilong_H_Intel
Mitarbeiter
612Aufrufe

Hi Walter,

I've issued a new license file to you.  It should have the right expiration date.  Please let me know if you still see old expiration date in it.

Thank you.
--
Feilong H.
Intel Developer Support

Tools Knowledge Base:  http://software.intel.com/en-us/articles/tools

kramer__walter
Einsteiger
612Aufrufe

Hello Feilong,

The expiration date is OK now.

Thank you,

Walter Kramer

Feilong_H_Intel
Mitarbeiter
612Aufrufe

Walter,

I'm glad to hear that.  Have a good day.

Feilong

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