- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
I raised a ticket a week ago for a problem with System Studio and have not had any response from Intel - apart from the automated acknowledgement of the ticket. What is the expected response time for a Premier Support ticket? I couldn't find any information about SLAs.
Thanks.
Link Copied
3 Replies
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Initial acknowledgement used to be quoted as within the first following non holiday but lately several months is not unusual. If you can discuss the issue and refer to it by number on an appropriate forum it may be helpful.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Mark,
Sorry for the delayed response. Please see your updated ticket.
Regards, Hal
Intel(R) Developer Zone Support
http://software.intel.com
*Other names and brands may be claimed as the property of other
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
>>Premier Support - expected response time?
Hi Mark,
I also recommend you to post a short description of your problem in a forum related to your topic. You could get an answer from IDZ community members faster.
Best regards,
Sergey

Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page