Problem Using Floating License With Windows 7

[fourreal]

Our company is using a floating license.  To direct our developer machines to the license, we place a UseServer.lic file at C:\Program Files (x86)\Common Files\Intel\Licenses.  This files contains the name of our license server, along with some port information.  That works well for all of us, except for one developer with a Windows 7, 64-bit machine.  (The rest of us are on Windows 10, 64-bit.)  The Intel Software Manager on the Windows 7 machine does not seem to be able to figure out how to get to the license server,and it insists on asking for a serial number for that individual developer.  Any help with this issue would be appreciated.

[Yuan_C_Intel]

Hi, Fourreal

If you are running the Intel tools in command line, you can simply set the INTEL_LMD_DEBUG environment variable to create debug log for your check-out issue:

SET INTEL_LMD_DEBUG="C:\temp\LicenseCheckout.log"

If you are running a GUI application on Windows*, set the debugging environment variable to the appropriate value by following the steps below:

1. Click Start > Settings > Control Panel > System > Advanced > Environment Variables.
2. Under system variables click New.
3. Enter INTEL_LMD_DEBUG in the text box for Variable Name.
4. In the Variable Value text box, input the full path to the log file in which you would like to capture the results. For example
C:\temp\LicenseCheckout.log.
5. Click OK > OK > OK.
Note: It is very important that you unset this debugging environment variable once your issue has been resolved or once you have submitted the support request. Not doing so will result in slower performance when the client application is running. Every time you submit a license checkout log, you must make sure that the old log is deleted and the new log has been created before it is attached to your support request.

Please send the log to me in Private message in case it contains licensing information.

Thanks.

[Yuan_C_Intel]

Hi, Fourreal

Please also make sure the licensing checkout is not blocked by Firewall settings on Windows 7 or virus checks.

Please refer more troubleshooting in Flexlm user guide from:

https://software.intel.com/en-us/articles/license-manager-for-flexlm-users-guide

Thanks.

[fourreal]

Thank you!  We will follow your suggestions, and send the debug log to you if necessary.  In any case, I will let you know what happens.