Problem with dbgl license

[Mike_Beales]

Hi,

Not sure if this is the right forum to post this, I know very little about the products but have been asked to look into a license management problem we are having.

User is using the Intel Compiler studio products on his linux box. It seems that the Dbgl feature from the license server isn`t working for them. Would you be able to advise as to what might be going wrong.

The user is getting the following error

>>>>>> [jd12g09@uos-10450]~> which idbc

>>>>>>> /local/software/intel/composerxe-2011.4.191/bin/intel64/idbc

>>>>>>> [jd12g09@uos-10450]~> idbc

>>>>>>> Intel Debugger for applications running on Intel 64, Version 12.0,

>>>>>>> Build [74.923.2]

>>>>>>>

>>>>>>> Error: A license for DbgL could not be obtained (-1,359,2).

>>>>>>>

>>>>>>> Is your license file in the right location and readable?

>>>>>>> The location of your license file should be specified via

>>>>>>> the $INTEL_LICENSE_FILE environment variable.

>>>>>>>

>>>>>>> License file(s) used were (in this order):

>>>>>>> 1. Trusted Storage

>>>>>>> ** 2. /local/software/intel/composerxe-2011.4.191/licenses

>>>>>>> ** 3. /opt/intel/licenses

>>>>>>> ** 4. /home/jd12g09/intel/licenses

>>>>>>> ** 5. /Users/Shared/Library/Application Support/Intel/Licenses

>>>>>>> ** 6. /local/software/intel/composerxe-2011.4.191/bin/intel64/*.lic

From the license server log files I can see the following error. The user is picking up a license but then immediately handing it back.

>>>>>> 11:22:28 (INTEL) OUT: "IB87C5F90" jd12g09@uos-10450

>>>>>> 11:22:28 (INTEL) OUT: "DbgL" jd12g09@uos-10450

>>>>>> 11:22:38 (INTEL) IN: "IB87C5F90" jd12g09@uos-10450

>>>>>> 11:22:38 (INTEL) IN: "DbgL" jd12g09@uos-10450

>>>>>> 11:23:19 (INTEL) OUT: "IB87C5F90" jd12g09@uos-10450

>>>>>> 11:23:19 (INTEL) OUT: "DbgL" jd12g09@uos-10450

>>>>>> 11:23:21 (INTEL) IN: "IB87C5F90" jd12g09@uos-10450

>>>>>> 11:23:21 (INTEL) IN: "DbgL" jd12g09@uos-10450

We`ve tried the software on some other machines and it seems to be working correctly.

Many Thanks

Mike Beales

Software Services

University of Southampton