R200 camera has stopped functioning

[DKryd]

hello, my r200 stopped working this afternoon so i disconnected it and uninstalled the dcm and runtime. downloaded both again and begin the install of the dcm which ended without success giving me this error message. Intel® RealSense™ Depth Camera Manager R200 Setup Wizard ended prematurely because of an error(s). error code : -3 To install this program at a later time, run Setup Wizard again. Click the Finish button to exit the Setup Wizard. tried twice again with same result. any ideas?

[christopher_b_3]

If you installed the optional runtime, then you likely have a newer version of the DCM than the SDK. You should have DCM vers 2.0.3.5319.

Run the sdk_info.exe in the bin folder to see what version your using.

[DKryd]

any idea what the correct firmware version is?

[DKryd]

i'm running into an issue with javascript samples on the sample browser. some samples work great while other samples [all javascript samples] ask to have the platform [microsoft edge] updated by downloading and running

intel_rs_sdk_runtime_webapp_7.0.23.8048.exe

which i do and then attempt to run the sample again and at that point receive the same update platform message. 

like i said, some samples accept the platform as setup others request repeatedly for the update to be run.

[christopher_b_3]

What are you referring to as firmware ?

SDK version 7.0.23.8048

Depth Camera Manager Service ( in the camera tab of sdk_info.exe ) version 2.0.3.5319

From the download page :https://software.intel.com/en-us/intel-realsense-sdk/download

Step 1  installs the DCM version  2.0.3.5319

Step 2 installs the SDK

I recommend not doing the optional step. I ended up with a new version of the DCM ( like vers 2.14.xx or something ) and I _think_

it cam from this optional step - though I have not confirmed it.

[DKryd]

from the camera tab of sdk info there is a device 1 tab [without camera running] if you select it a firmware number is listed

i think this is the camera firmware.  what should that number be.

[christopher_b_3]

Hmm, still don't see what you are referring to. Here's what I see:

[DKryd]

does not surprise me that it does not show for you. this software is such a mish mash.  can not communicate if we both do not see the same thing