Realsense hand tracking sample program does not work.

[Koki_T_]

Hi everyone,

I've received the Realsense camera. I tried install the SDK.

But sample program of hand tracking does not work.

All other sample program is work. My PC speck meet requirements.

Please tell me any ideas, any suggestions.

Best Regards, Thanks. 

[Basaveswar_K_]

What OS & Processor are you using ?

[Avan_T]

Min: Win8.1 Os, Intel Processor 3 Gen, Usb 3.0

[Koki_T_]

Hi, Basaveswar, and Avan.

Now I'm using a laptop PC installed Win 8.1 and i7-4710MQ, and USB 3.0 socket. I have tried to run all of sample programs in the Intel RealSense SDK 2014.

All other applications except Hand Viewer worked well, but only the hand tracking application didn't work. It i suddenly stops running at the same time when I start it. 

Thanks,

[Colleen_C_Intel]

@Koki -  what language sample are you using?  What is the exact model number of your CPU?

[Mikhail_N_Intel]

Can you elaborate how it stops - any messages in the app or VisualStudio debugger, failing module/call stack?

[Arun_D_]

Hello

while running my hand viewer sample the device disconnects and stops. Then again when I  start it works for sometime and then again stops.

all the other samples are running properly. 

Edit: https://software.intel.com/en-us/forums/topic/536848#comment-1807797 Somehow this solved my hands viewer problem. 

[jing_h_]

Failed to pair the gesture module with I/O... when I presse start of hands viewer..

and the hand viewer sample doesnot work.

[MartyG]

Hi Jing,

I got that error when using a 3rd Generation Intel CPU in my PC.  When I upgraded the parts in my machine with an Intel i3 4th Generation CPU and a compatible motherboard, the error disappeared and the hand sample and all the other broken samples worked.

[Koki_T_]

Sorry to late reply, and thank you for all of your cooperation.

Recently I have solved the problem. That results from my mistake, my Win 8.1 PC named my user folder with "Kanji" characters when I set up my account by adding my Microsoft account. After I renamed my user folder with alphabets only, all of the samples worked fine.

Regatds,