Remote Activation Failure

[Thomas_L_3]

I am installing Intel Parallel Studio XE Fortran using remote activation for a machine not on the web.   I provided the machine key and got an unlock key.   When the unlock key is entered on the setup screen I get an error - "The response entered is incorrect".  I have used copy/paste from the remote activation web page and have checked the code entered in setup matches the code provided by Intel.   I need to complete this installation as soon as possible to release the laptop for use by an employee.   TM Luniewski

[Thomas_L_3]

Is there an issue with Parellel Studio XEVISUAL  FORTRAN XE 12.1 and Windows 8.1?  Remote activation fails when the unlock code is provided with the error "The response entered is incorrect"?

[Feilong_H_Intel]

Hi Thomas,

Please send me serial number via private message.  I'll send license file, with which you should be able to activate the product without unlock key.

Thanks.