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SR300 Install

Stephen_J_3
Beginner
‎09-19-2016 05:56 PM
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Hi all,

My system is up to spec as you can see from this photo:

Capture.PNG

But I keep getting this error even though the camera is plugged into the USB 3.1 port of the machine. (The other 2 USB 3.0 ports are not working either.)

Capture2.PNG

I've searched the forum, the only advise I've found is "try different ports" or "your processor isn't at least 4th gen". I've tried both of those. Any ideas?

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Gal_A_Intel
Employee
‎11-20-2016 05:24 AM
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Hi Stephen J,

Can you provide me the following info please: 

-MotherBoard version (and Manufacturer name).
-DCM (Driver) version. 


Best Regards
Gal A
Intel Corporation

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