Software Support Renewed from April 2008 to April 2010. Today is Aug 2, 2010.

[sassan]

Hi,

We got alicense upgrade for Intel Fortran 11.1 recently for an old SSR renewal. I didn't know when that old SSR was expired. But it apparantly expired 2.5 years ago on April 2008. We paid $299 for a licenseupgrade which extendedour SSR from April 2008 to April 2009. I realized this after we got the new serial number. So as of now we have no license and no tech support. I dont understand how this is possible. How canIntel take the moneyfor a renewal that is no good. Isn't that a ripp off?

You need to either give us a renewal that is valid for a year forward or apply this $299 toward the purchase of the full product.

If you email me directly, I can give you all the serial numbers.
Thanks,
Sassan

[KitturGanesh]

Hi Sassan,
Each renewal extends your support for one year from the expiration date of your current support agreement. Since you say that the license expired in April 2008 it needs 3 renewals actually to ensure you are able to download and install the latest version or upgrades, as each renewal only extends to 1 year from date of expiration. So, one needs to evaluate whether a renewal is better or whether it's better to buy or purchase the product depending on how many renewals are needed and the cost of purchase itself.

The linkhttp://software.intel.com/en-us/articles/buy-or-renew/ should allow you to do that evaluation accordingly.

Please let me know if the above helps or you need any further clarification, thanks much.

-regards,
Kittur