Support expired...Eligible for renewal?

[Ned_Banta]

I currently have IVF Standard Edition 10, purchased just over 2 years ago. Support expired 15 Aug 2008. I would like to upgrade to IVF Professional Edition 11.1. It's unclearif I am eligible to get the upgrade by purchasing a support renewal(at $280). Am I eligible for support renewal, or must I purchase the full product at $699?

Ned Banta

[Chuck]

Quoting - Ned Banta

I currently have IVF Standard Edition 10, purchased just over 2 years ago. Support expired 15 Aug 2008. I would like to upgrade to IVF Professional Edition 11.1. It's unclearif I am eligible to get the upgrade by purchasing a support renewal(at $280). Am I eligible for support renewal, or must I purchase the full product at $699?

Ned Banta

Greetings Ned,

Yes, you may extend your support to 8/15/2009 by purchasing a renewal. This will give you the ability to upgrade to the newest product release.

Chuck

[Chuck]

Quoting - Chuck (Intel)

Greetings Ned,

Yes, you may extend your support to 8/15/2009 by purchasing a renewal. This will give you the ability to upgrade to the newest product release.

Chuck

Ned,

Also, if you wish to extend for another year, 8/15/2010, you could purchase a second renewal. This would still be less expensive than purchasing a new full product. You would then be able to recieve all newer product releases during that period.

Chuck

[Ned_Banta]

Quoting - Chuck (Intel)

Greetings Ned,

Yes, you may extend your support to 8/15/2009 by purchasing a renewal. This will give you the ability to upgrade to the newest product release.

Chuck

Just to make sure I understand this... By extending support to 8/15/2009, which was 12 days ago, I will be able to upgrade to IVF 11.1 today??

Ned

[Chuck · Accepted solution]

Quoting - Ned Banta

Just to make sure I understand this... By extending support to 8/15/2009, which was 12 days ago, I will be able to upgrade to IVF 11.1 today??

Ned

Ned,

The latest Version: 11.1 Build: 038 was released in July, so you should be able to use this version.
The rule is: As long as the build date of the product is less than the expiration date of the license, you should be able to install it.

Chuck

[Ned_Banta]

OK, now it makes sense. Thanks for the explanation.

Ned

[Chuck]

Quoting - Ned Banta

OK, now it makes sense. Thanks for the explanation.

Ned

No problem. Please let us know if you have any further questions.

Chuck