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Will_Smith
Beginner
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Hi,

I am having trouble with the upgrade to my IVF 9.1. I work for Dow, my product is registered under wmsmithjr@dow.com. I am told that this is a valid license and that the renewalshould havebeen purchased along with several others licenses under Dow. I have not received a new serial number for the upprade to 11.1. I am told that I registered 9.1 I would get an email with a new serial # for 11.1? What needs to be done to resolve this issue? Any help would be great!
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Yuan_C_Intel
Employee
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Hi, Will

You may contact your reseller to get the renewal serial numbers. After that you need to firstly register the serial number at our Registration Center (https://registrationcenter.intel.com/RegCenter/) to receive the registration email with the license file.

You may refer to following articles for more information:

How to buy or renew Intel Software Development Products

How do I renew my license? - Intel Software Network


Please let me know if you need more assistance.

Thank you.
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