Vtune Activation Error: The license file(s) you provided is not valid for this product.

[LM11]

The server is not connected to the internet to register.  When trying to perform an alternative activatiion, I cannot use a license file or a license server.  Both return with The license file(s) you provided is not valid for this product.  I have the license server up and running and I'm fairly certain the correct license is in place.  When running lmstat, it reports the license server is up.  The license file itself has the Component PerfAnl specified.  Is there somewhere else to look?

I downloaded the latest VTune and license manage software today:
vtune_amplifier_xe_2013_update16
l_isl_server_p_2.3.0.002_intel64

Thanks

Josh

joshua.koontz@lmco.com

[QIAOMIN_Q_]

Hello Josh,

I cannot find any serial number you have registered in our database using the email katherine.s.mitchell@lmco.com or joshua.koontz@lmco.com ,could you please sned me your serial number in a private message so that i can check for you?

Thank you.
--
QIAOMIN.Q
Intel Developer Support

Please participate in our redesigned community support web site:
User forums:                http://software.intel.com/en-us/forums/