cannot install updated intel display driver on HP laptop

[mark_r_1]

hey, new here!

windows 7, SP1

hp pavilion dv7 7135us   with intel HD 4000 graphics

http://www.newegg.com/Product/Product.aspx?Item=N82E16834256513

using the intel driver update, there is a much newer driver for HD 4000.    but the HP laptop refuses to let me install, saying it is not approved by HP and i must try to get it from HP.   but HP does not have it.    

i have tried uninstalling the old drivers and even deleting them at the same time, but the laptop still keeps reinstalling it!   i don't know how it does that.

any ideas?   HP is not offerinlg any support on how i can do this.    thanks!

[Adrian_Stevens]

Hi Mark,

I have a few suggestions - first, make sure you have admin access on your account.

1st - download the latest HD 4000 drivers: https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000

2nd - disable Windows Updates (temporarily)

3rd - see if you have any HP auto updating software running - and if so, disable it (let me know if you need help with it)

4th - uninstall the HP drivers

5th - install the latest Intel drivers

Let us know how it goes - I'm sure we can figure something out

[valerie]

I used to have same problem before in my previous HP product. I wasn't able to download HD driver through HP support assistance. So, I download that directly in intel.