error #10052: could not checkout FLEXlm license

[Aleksandr_S_1]

Hi I have student license for parallel studio xe which was working fine for almost a month. However today I got that error 10052.

I checked the license number and it says

Your product details:
Intel® Parallel Studio XE Professional Edition for C++ Windows*
License Type: Named-user
Your Support service is active till  27 Dec 2015 

I found some articles on the intel website. and checked my INTEL_LICENSE_FILE path and it is "C:\Program Files (x86)\Common Files\Intel\Licenses\;C:\Program Files (x86)\Common Files\Intel\Licenses\"

I am not sure why it set this way (with duplicate) but the folder in question is empty.

What can I do about it?

[Aleksandr_S_1]

P.S. I might had had a trial version of the parallel studio before I installed the student version. And I didn't uninstall it (however I don't remember it clear - what did I do exactly and in what sequence).. I just installed the new one on top.. could that break the licensing? how can I patch things up?

[Sukruth_H_Intel]

Hi,

Could you please send us the log file for further investigation? You may generate the log file by following these steps ;-

1. Set the environment variable :- "INTEL_LMD_DEBUG=C:\log.txt"

2. Run the parallel studio software, which caused the above error, This would create the log.txt under C: drive. Please send me the log file Privately.

Note:- Do not share any confidential information like SN's, lic files, log files here. Send these confidential information privately, so that only Intel engineers would be able to see them.

Regards,
Sukruth H V

[Aleksandr_S_1]

Ok.. now it works. two things happen - Intel re-send me the emails with the same license numbers (although I didn't request, so I think someone from the support did that) and also I uninstalled all Intel products yesterday.

When I re-installed intel parallel studio today from scratch (and after the emails came in incidentally) - the error stopped to reoccur and I can compile my VS projects as before.

Thank you for the help

P.S. after the new install I have only one path in the INTEL_LICENSE_FILE var and also the folder now has one .lic file. So my guess is that the previous installation clashed with evaluation installation (which was installed before the previous).