mic stuck at booting state

[Xiduo_T_]

[root@amax ~]# micctrl -s
mic0: booting (mode: linux image: /lib/firmware/mic/uos.img)
mic1: booting (mode: linux image: /lib/firmware/mic/uos.img)

I have two mic cards, but they just get stuck at booting state, and never be online. No matter I reboot the host or restart the mpss service, it just stayed at this state. Any help please? Thank you very much!

[Frances_R_Intel]

To help us figure out what is wrong, could you run the shell script /usr/bin/micdebug.sh and send us the output? The best way to send us the output would be to click on 'Send Author A Message' on this comment and add the tar file that is created as an attachment to that message. Also, let us know if the cards have booted in the past or if these are new cards.

[Xiduo_T_]

Thank you for your suggestions, Frances!

I have solved this problem. I used micdebug to gather the debug info, and found something like "mic0: Transfer file system /opt/intel/mic/filesystem/mic0.image" at the final of mpssd log. It seems to be that the filesystem fails to load properly.

Then I thought something. I have built the vtune amplifier for mic formerly and possibly failed, and I found there is a folder called "amplexe" under /opt/intel/mic. I think this may be the cause. So I removed that folder, and deleted the mic0.img and mic1.img, and reset the cards and restart, after that, the mic0.img and mic1.img was recreated, and the two cards get online!