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賢横山00
Beginner
385 Views

Questions about the terms of use of "VTune ™ Profiler"

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① I have a question about the contents of the EULA.

https://software.intel.com/sites/default/files/managed/df/d3/dpd-eula-for-intel-software-11-2-18-fin...

The following are described in "5.2":

”Provisioning data includes the Material’s unique serial number and it may be combined with other information about the Materials and Your Computer.”  

 

What kind of information is "other information about… Your Computer."?

②​I have a question about the contents of the [Intel Privacy Notice].

https://www.intel.com/content/www/us/en/privacy/intel-privacy-notice.html

The following are described in "What Kinds of Information Do We Collect?">"Information from Third Parties":

"We take steps to confirm that information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your personal information to us."

 

Does this apply to purchasing and using Vtune?

If applicable, could you provide me with details of the personal information collected from third parties?

 

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1 Solution
JosafathB_Intel
Moderator
177 Views

Hello 賢横山00,

 

Thank you for contacting Intel® Memory & Storage Support.

 

As we understand you are looking for support for the Intel® VTune™ Profiler (Formerly Intel® VTune™ Amplifier). If we inferred correctly, please review the following information:

 

To get assistance for your product, you must submit tickets through the customer portal at https://www.intel.com/supporttickets for support.

 

For the main support page on Intel Developer Zone (IDZ), click here.

 

If you need help on how to submit a case for our products; visit How to Create a Support Request at the Online Service Center.

 

Thank you for understanding.

 

Best regards,

 

Josh B.

Intel Customer Support Technician.

A Contingent Worker at Intel.

View solution in original post

7 Replies
JosafathB_Intel
Moderator
178 Views

Hello 賢横山00,

 

Thank you for contacting Intel® Memory & Storage Support.

 

As we understand you are looking for support for the Intel® VTune™ Profiler (Formerly Intel® VTune™ Amplifier). If we inferred correctly, please review the following information:

 

To get assistance for your product, you must submit tickets through the customer portal at https://www.intel.com/supporttickets for support.

 

For the main support page on Intel Developer Zone (IDZ), click here.

 

If you need help on how to submit a case for our products; visit How to Create a Support Request at the Online Service Center.

 

Thank you for understanding.

 

Best regards,

 

Josh B.

Intel Customer Support Technician.

A Contingent Worker at Intel.

View solution in original post

賢横山00
Beginner
177 Views

We are considering purchasing VTuneTM Profiler and have reviewed the terms and conditions in advance.I asked "Intel Japan" the same question, but they didn't support Vtune. And I was guided to this forum by "Intel Japan".Where should I ask questions correctly?I hope to receive a quick response to the terms question.

(以下日本語)

​VTune™ Profilerの購入を検討しており、規約を事前に確認をしています。Intel Japanに同じ質問をしましたが、彼らはVtuneをサポートしていませんでした。そして"Intel Japan"にこちらのフォーラムを案内されました。私はどこで質問するのが正しいのでしょうか?私は規約の質問の回答を早く頂きたいと願っています。

JosafathB_Intel
Moderator
177 Views

Hello 賢横山00,

 

Thank you for your reply.

 

We do apologize for the misunderstanding that the information provided by our partners may have caused you, but as mentioned in my previous post to get assistance for your product, you must submit tickets through the customer portal at https://www.intel.com/supporttickets for support.

 

This is the appropriate contact method to get assistance related to Intel® VTune™ Amplifier products.

 

Thank you for your patience and understanding.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

賢横山00
Beginner
177 Views

Thank you for inviting me: https://www.intel.com/supporttickets I made the ticket here.

https://supporttickets.intel.com/requestdetail?id=5000P00000pqbiEQAQ&lang=ja-JP

 

However,

The place I asked before coming to this forum was guided: https://www.intel.com/supporttickets.

The support person who created the ticket told me to ask the forum because Vtune is not supported.

Are you all right? Loop,,,.

JosafathB_Intel
Moderator
177 Views

Hello 賢横山00,

 

Thank you for your reply.

 

Do not worry you are following the proper path to get support related to Intel® VTune™ Amplifier.

 

We will proceed to close this thread since you already have more than one case with our advanced technical support department related to the same topic, and we will continue to provide you with assistance in your support ticket.

 

Thank you for your patience and understanding.

 

Best regards,

 

Josh B.

Intel Customer Support Technician.

A Contingent Worker at Intel.

賢横山00
Beginner
177 Views

① When I ask a question on this forum, they answer "https://www.intel.com/supporttickets Please create your ticket here".

② If I make a ticket from the above page, the inquiry will go to the Japan counter.

③ The Japan counter only replied, "VTune is not supported, so please contact the forum at https://forums.intel.com/s/?language=en_US)".

After that, ① → ② → ③ → ① → ... Repeat.😵

I don't know how I can get an answer.😢

JosafathB_Intel
Moderator
177 Views

Hello 賢横山00,

 

Thank you for your reply.

 

We do apologize for the misunderstanding caused by the information provided by our partners and any issue it may have caused you. The Intel® VTune™ does not have community support, I understand how frustrating this situation could be, and we will communicate with the person in charge of your ticket to redirect your request to the appropriate department. 

 

Thank you for your patience and understanding.

 

Best regards,

 

Josh B.

Intel Customer Support Technician.

A Contingent Worker at Intel.

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