Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Novice
2,610 Views

Toolbox 3.4.3 and intel ssd 520 120bg secure erase not work!

Hello!

I have new NVMe ssd 760p and "old" 520ssd need to be "secure erase" bud this and older version of toolbox can not ?!

… many me it is sentimental …

Need tool to erase! - any help?

0 Kudos
12 Replies
Highlighted
Community Manager
57 Views

Hello caesar,

 

 

Thanks for posting in the Intel® community.

 

 

This issue could be related to a toolbox bug, the latest version of toolbox is 3.5.3. In the following link you can download the latest version:

 

 

https://downloadcenter.intel.com/download/28036/Intel-Solid-State-Drive-Toolbox

 

 

Also you can use the following Diskpart* commands:
  • List disk: Displays the list of attached disks and USB flash drives
  • Sel disk (select disk): Selects the scope to work in
  • Clean all: Removes partition and volume information from the selected device
Here is the complete guide:

 

https://www.intel.com/content/www/us/en/support/articles/000022179/memory-and-storage.html

 

 

Hope this information helps, if you run into a problem let me know.

 

 

Best Regards,

 

Juan N.
0 Kudos
Highlighted
Novice
57 Views

Everything I tried, the SATA cable I turned off/on … clean the disk … nothing works.

0 Kudos
Highlighted
Community Manager
57 Views

Hello Ceasar,

 

 

Thanks for your update.

 

 

What OS are you using?

 

 

Have you tested the new version of toolbox?

 

 

Have you tested the diskpart procedure?

 

 

Additionally you can erase the SSDs from Disk management.

 

 

Please bare in mind you cannot perform a secure erase in the SSD where the OS is allocated.

 

 

When trying to do the secure erase in Toolbox, does it show you any error?

 

 

I will be waiting for your feedback.

 

 

Best Regards,

 

Juan N.
0 Kudos
Highlighted
Novice
57 Views

Windows 10 1803 x64

Yes, diskpart is tested, the new version of toolbox also …

The 520 ssd is secondary and ssd toolbox no display any error.

0 Kudos
Highlighted
Community Manager
57 Views

Hello Ceasar,

 

 

Do you have any additional encryption on the secondary drive?

 

 

When you do the Diskpart procedure, does the diskpart show any error? Can you please send me a screenshot of the diskpart when you do the secure erase procedure?

 

 

Have you attempted to format the disc through disk manager?

 

 

I will be waiting for your feedback.

 

 

Best Regards,

 

Juan N.

 

 

0 Kudos
Highlighted
Novice
57 Views

No errors, all is Ok!

I want to make secure erase. After format, clean.., speed is not the same like a secure erase. This disk was supposed to be dead … very good hardware from Intel! - 90% more live has this SSD !

Regards!

0 Kudos
Highlighted
Community Manager
57 Views

Hello Ceasar,

 

 

I am glad you were able to revive your SSD. Please let me know if you have any additional question regarding this issue.

 

 

Best Regards,

 

Juan N.
0 Kudos
Highlighted
Novice
57 Views

Some of the next versions of toollbox to contain a secure erase for win10 and 520 intel ssd i400 firmware.

For now, only under Linux I can do it.

0 Kudos
Highlighted
Community Manager
57 Views

Hello Ceasar,

 

 

Thank you for your feedback, I will share this with engineering.

 

 

Your feedback is very appreciated.

 

 

Best Regards,

 

Juan N.
0 Kudos
Highlighted
Community Manager
57 Views

Hello Ceasar,

 

 

As an update for you and the rest of the community having issues with the secure erase feature of tool box. I have found the following article:

 

 

https://www.intel.com/content/www/us/en/support/articles/000006011/memory-and-storage.html

 

 

Here you will find other alternatives for doing a secure erase.

 

 

Using toolbox in WIndows 10 and Windows 8/8.1 will not allow you to do the secure erase because the OS will block it.

 

 

Hope this information helps to clarify your questions.

 

 

Best Regards,

 

Juan N.
0 Kudos
Highlighted
Novice
57 Views

Under Window 10, you can make secure erase, 760p 256gb erased without problem! Bud 520, 120gb can't!

Thanks for answers!

0 Kudos
Highlighted
Community Manager
57 Views

Hello Ceasar,

 

 

Thanks for your feedback, I will have this information noted to engineering.

 

 

It was a pleasure for me to assist you.

 

 

Best Regards,

 

Juan N.