Hi water666,
请注意，我只能用英语为您提供支持。我已经使用网络翻译工具来翻译此回复，因此可能存在一些不准确的翻译。
Thank you for contacting Intel Customer Support regarding the Thunderbolt connection issue between your ThinkBook with 12th Gen Intel Core processor and your custom-built system with MSI Z890-P motherboard using a Biaze Thunderbolt 4 certified cable.
I understand you're experiencing connection problems with Thunderbolt Share between these two systems, and I'd like to help you troubleshoot this issue.
To better assist you, could you please provide the following information:
- Previous Functionality:
- Was this Thunderbolt connection working before? If so, when did it stop working?
- Did any recent changes occur (driver updates, BIOS updates, Windows updates, hardware changes)?
- System Specifications:
- Exact ThinkBook model number
- Specific 12th Gen Intel Core processor model in the ThinkBook
- MSI Z890-P motherboard BIOS version
- Operating systems on both devices
- Thunderbolt Configuration:
- Are Thunderbolt drivers installed and up to date on both systems?
- Have you enabled Thunderbolt in BIOS settings on both devices?
- What Thunderbolt security level is set in BIOS (No Security, User Authorization, Secure Connect, Display Port Only)?
- Connection Testing:
- Does the cable work with other Thunderbolt devices?
- Have you tried different Thunderbolt ports (if available)?
- Do you see any recognition or notification when connecting the cable?
- Thunderbolt Share Setup:
- Is Thunderbolt Share software installed on both systems?
- Are both systems running compatible versions of Thunderbolt Share?
Please provide the requested information, and I'll help you resolve this Thunderbolt connection issue.
Best regards,
Dean R.
Intel Customer Support Technician
