Thunderbolt Share Screen Control Issues Between Desktop PCs

[Domitrescu]

Dear Intel Team,

I'm experiencing issues with the screen sharing and remote control functionality between two desktop PCs. Both systems have Thunderbolt 4 interfaces and are connected via the OWC Thunderbolt GO Dock, which includes a Thunderbolt Share license. The Thunderbolt Share software is installed on both PCs.

I’ve successfully tested and used features like file sharing and syncing, so I know the connection and cables are working. However, the screen sharing and remote control functions are unstable. The other computer’s screen appears briefly, and I’m sometimes able to move the mouse for a few seconds before the connection drops. After that, even restarting the apps doesn’t always restore the connection.

Since other functions work fine, I don’t believe the issue lies with the cables or hardware. It seems more like a software-related problem. Do you have any advice on how to troubleshoot this?

[RandyT_Intel]

Hi Domitrescu,

Thank you for reaching out here in community. To assist you further, could you please provide the following information?

1.  When did this issue first occur? Is this the first time you're experiencing it with your setup?
2.  Were there any software or hardware changes made to your system prior to encountering this issue?
3. Please provide the make and model of the systems involved in the setup, as well as the make and model of the monitor, cables, and docking station you are using. Additionally, you can share the SSU log report by running the tool on both systems.
4.  What version of the software are you currently using? Have you checked for and installed the latest version?

Thunderbolt™ Share Application Setup

FAQ About Thunderbolt™ Share

Once I have this information, I can begin investigating the issue. In the meantime, I've attached some helpful articles that may assist you in setting up and using this feature. I hope they prove useful, and I look forward to your response.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi Domitrescu,

I'm following up on the previous questions and information I requested. Have you had a chance to review them? Please let me know if you still need further assistance from my end.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi Domitrescu,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,

Randy T.

Intel Customer Support Technician