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BSala2
Beginner
1,454 Views

AC 8260 causes hang after Windows 10 creator update

I installed the Windows 10 Creator Update. The Intel Dual Band Wireless -AC 8260 now causes all browsers to hang shortly after reboot and use. Have tried all 19 level drivers to no avail. Had to revert to a Realtek PCIe GBE wired connection.

I see multiple issues being posted related to this. Please advise status.

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6 Replies
idata
Community Manager
111 Views

Hello billhouston00,

 

 

We understand you system is showing connectivity issues after the Windows® 10 creators update. Please review the following items:

 

 

- Please try using the latest driver provided from your http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support.

 

- Apply the configuration mentioned in the advisory: http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005544.html Recommended Settings for 802.11n Connectivity.

 

 

If the issue persists, please provide the following information:

 

 

- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility, run the tool with the connection work fine, and use it to create a report with all sections, once the report is created, click on the "Next" button. In the following screen, save the report to a file. Then use the Advanced editor options to add the resulting file to your post as an attachment.

 

- Access point model and firmware version.

 

- Are you getting full disconnection from the network, or just timeouts?

 

- Does the adapter detect other wireless networks?

 

 

Regards,

 

Jonathan B.
BSala2
Beginner
111 Views

Thank you. Updating to driver 19.50.1.15 seems to have corrected the issue.

BSala2
Beginner
111 Views

level 19.50.1.5

idata
Community Manager
111 Views

Hello billhouston00,

 

 

We are glad to know that the issue was resolved with the driver update. Feel free to contact us if you have any further questions.

 

 

Regards,

 

Jonathan B.
BSala2
Beginner
111 Views

Jonathan,

I was experiencing additional hangs on some url's that have a number of image downloads. For example, searching for cars on Craigslist until I disabled RSC by issuing Disable-NetAdapterRsc -Name Wi-Fi.

Bill

idata
Community Manager
111 Views

Hello billhouston00,

 

 

Thank you for the update. It is good to know you optimized the configuration of your network adapter by disabling Receive Segment Coalescing (RSC). This will be very useful for other users facing similar issues.

 

 

Regards,

 

Jonathan B.
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