AC 8265 bluetooth not working

[mindfuzz]

hi! i'm having issues with my thinkpad t480s running windows 11's bluetooth. i can pair devices just fine, and both devices register the other as paired, but only my PC registers devices as connected. on the other device, it says my PC is paired but disconnected, and if i try to connect it it says it can't connect.

i've updated my drivers through windows update, lenovo, and intel. i went into the BIOS and disabled and reenabled bluetooth, to no avail. i've uninstalled the bluetooth adapter through device manager and reinstalled it. i ran the bluetooth troubleshooter multiple times-every time, it says it fixed "check bluetooth radio status" but it doesn't seem to do anything. help

[David_G_Intel]

Hello mindfuzz

Thank you for posting on the Intel️® communities. Please share with us the following information

• Do you get any WIFI issues?
• When did it start to happen?
• Do you remember if this issue happened after a new OS update or Wireless driver update?
• Did you get this issue with Windows 10*?
• Which devices did you test?
• Is this a new computer? If so, have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?
• Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
• Were you able to have you wireless connection in a normal/expected performance before?
• Have you installed any recent software or hardware in your system?
• Have tried a roll back to a previous driver version for testing?
• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post? 

Let us know if you still need assistance.    

Best regards,  

David G.

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician