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GShoo
Beginner
5,969 Views

AC 9260 Bluetooth problem

Hello,

I'm use AC 9260 adapter with latest drivers:

Intel® Wireless Bluetooth® Windows® 10 x64 Ver 20.70.0

Intel® PROSet/Wireless driver Windows® 10 x64 Ver 20.70.0

When I tray to connect to AC 9260 using Bluetooth in BLE 5.0 mode from our device based on Nordic https://www.nordicsemi.com/eng/Products/nRF52840 nRF52840 chip, AC 9260 allow only connect in BLE 4.0 mode:

PHY: 1 Mbps, ATT MTU = 23 bytes, Data_Length 27, Connection interval: 7.5 millisecs and reject any other option.

Please tell me, how can I enable BLE 5.0 in AC 9260?

Thanks,

Gregory

0 Kudos
12 Replies
idata
Community Manager
959 Views

Hello GregoryShoom

 

 

Thank you for joining the Intel® community.

 

 

Have you tried to complete a clean install on the Clean Installation of Wireless Drivers? See the steps below.

 

 

Please provide me a detail hardware configuration of the environment?

 

 

Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Clean Installation of Wireless Drivers:

 

 

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki...

 

 

Hope his help.

 

 

Regards,

 

Leonardo C.

 

GShoo
Beginner
959 Views

Hi, Leonardo.

I'm attach SSU output. After clean installation of driver nothing changed.

I'm test AC 9266 on different computer systems and I get the same result.

In any case I can't get PHY 2M.

Thanks.

Gregory

idata
Community Manager
959 Views

Hello GregoryShoom

 

 

Thank you for the information about your system, let me investigate more on the case, I will be posting back as soon as news becomes available.

 

 

Hope this helps.

 

 

Best Regards,

 

Leonardo C.

 

idata
Community Manager
959 Views

Hello GregoryShoom

 

 

Thank you for waiting.

 

 

Allow me to share with you that in order to trigger BLE5 in needs to be triggered by the operating system (OS) or an app on top of the OS. I would recommend checking with MSFT (Microsoft) about when they will enable BT 5, optional features such as 2M (2Mbs) and LR(long range).

 

 

Hope this help.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

GShoo
Beginner
959 Views

Hi, Leonardo.

Thanks for reply.

Microsoft wrote "Windows 10 April 2018 update: Windows 10 (Version 1803) supports Bluetooth version 5.0 and the following Bluetooth user profiles:

Advanced Audio Distribution Profile (A2DP 1.2)

 

Audio/Video Remote Control Profile (AVRCP 1.6.1)

 

Audio/Video Distribution Transport Protocol (AVDTP 1.2)

 

Audio/Video Control Transport Protocol Target (AVCTP 1.4)

 

Battery Service over GATT Profile (1.0)

 

Bluetooth LE Generic Attribute (GATT) Client

 

Bluetooth LE Generic Attribute (GATT) Server

 

Bluetooth Network Encapsulation Protocol (BNEP 1.0)

 

Device ID Profile (DI 1.3)

 

Device Information Service over GATT Profile (DIS 1.1)

 

Dial-up Networking Profile (DUN 1.1)

 

Generic Access Profile (GAP)

 

Generic Audio/Video Distribution Profile (GAVDP 1.2)

 

Hands-Free Profile (HFP 1.6)

 

Hardcopy Cable Replacement Profile (HCRP 1.2)

 

HID over GATT Profile (HOGP 1.0)

 

Human Interface Device (HID 1.1)

 

Human Interface Device Service (HIDS)

 

Interoperability (IOP)

 

Logical Link Control and Adaptation Protocol (L2CAP)

 

Object Push Profile (OPP 1.1)

 

Personal Area Networking User Profile (PANU 1.0)

 

RFCOMM (1.1 with TS 07.10)

 

Scan Parameters Profile Client over GATT Profile (ScPP 2.1)

 

Security Manager Protocol (SMP)

 

Serial Port Profile (SPP 1.2)

 

Service Discovery Protocol (SDP)"

 

Gregory

idata
Community Manager
959 Views

Hello GregoryShoom

 

 

Thank you for the information about the features that are supported on Windows® 10 1803, let me research the case I will be posting back when news becomes available.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

idata
Community Manager
959 Views

Hello GregoryShoom

 

 

Thank you for waiting, allow me to share with you that the 2M PHY is an optional feature (https://www.bluetooth.com/~/media/files/marketing/bluetooth_5-final.ashx?la=en https://www.bluetooth.com/~/media/files/marketing/bluetooth_5-final.ashx?la=en, see table on page 15). It is not required to support 2M PHY to claim compliance for Bluetooth 5.0 (https://www.bluetooth.com/~/media/files/specification/bluetooth-5-faq.ashx?la=en https://www.bluetooth.com/~/media/files/specification/bluetooth-5-faq.ashx?la=en, see general FAQ on page 2).

 

 

In this case, as we understand, 2M PHY is not supported on Windows 10 (version 1803). We recommend to check with Microsoft to verify this and their support plan for the 2M PHY It is recommended that you should specifically mention the 2M feature support you are looking for and not just Bluetooth 5.0 for the above-mentioned reason.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

GShoo
Beginner
959 Views

Hi, Leonardo.

2M PHY is key feature of Bluetooth 5.0 ( )

 

Unfortunately, AC9260 don't support both - 1M and 2M PHY.

 

The maximum data transfer rate that I managed to reach was 250KBits and speed slow down in time. Please explain to me how you can get a full data transfer at least in Bluetooth 4.2 mode. Now Bluetooth 4.0 dongle more faster that AC9260

Thanks.

Gregory

idata
Community Manager
959 Views

Hello GregoryShoom

 

 

Thank you for the, let me research the case I will be posting back when news becomes available.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

idata
Community Manager
959 Views

Hello GregoryShoom

 

 

Thank you for the information.

 

 

We have noticed that Microsoft Windows RS5 (1809) has been released. Have you tried completing this update? If not could you try it?

 

 

I have sent you a private message for more case information. Please see your private inbox.

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

GShoo
Beginner
959 Views

Hi, Leonardo.

Great job! Thanks. With last drivers (version edited) all work fine in all BT 5.0 modes.

When you planed to release this driver version?

I don't test Microsoft Windows RS5 (1809), but AC 9620 not need this beta version.

Thanks.

Gregory.

idata
Community Manager
959 Views

Hello GregoryShoom

 

 

Thank you for the information.

 

 

I am glad to know that your system is working as expected, I have sent you a private message please see your private inbox.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

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