AX200 and Cisco 9130AXI Access Point / IOS-XE 17.3.1- Win 10 x64 Frequent BSOD

[MondelezINT]

Good evening, we have just completed an installation of x35 Cisco 9130 AXI Access Points and 9800-CL Wireless Controllers.

Code on WLC us 17.3.1

This is a brownfield deployment replacing existing Cisco 2602i access points.

802.11n/ac/ax are enabled.

802.11r/k/v are also enabled on BSSID.

Clients are authenticating using 802.1x and EAP-TLS.

Client mix is HP EliteBook 840 G3, ProBook 640 G4, ProBook 840 G5, ProBook 840 G6 and Elitebook x360 G4.

All clients successfully connected to the network before replacement, no BSOD, drop outs etc

Clients associated to the network using the AX200 chipset now frequently BSOD with various error codes. (See Below)

Have tried disabling 802.11ax and 802.ac on both AP and client side but same issue persists.

Frequent Error Codes

*BAD_POOL_CALLER

*PAGE_FAULT_IN_NONPAGED_AREA

*DRIVER IRQL NOT LESS OR EQUAL - TCPIP.sys

*KERNEL MODE HEAP_CORRUPTION

We have tried various drivers.

• 21.120.2 – Regular BSOD
• 21.110.1.1 – Regular BSOD
• 21.80.2.1 – Seems more stable

Has anyone had any similar experiences please?

[AndrewG_Intel]

Hello MondelezINT

Thank you very much for your response.

We are glad to know that there is progress in the internal work and the support you are getting from your OEM HP*, Microsoft, Intel®, and Cisco.

As per your request, we will be proceeding to close this thread. Once the thread is closed, it will no longer be monitored by Intel® so please feel free to contact us back or to create a new thread if you need further assistance or if you want to share any feedback.

It has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician