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WLOVI
Beginner
685 Views

AX200 device cannot start (code 10) Asus ZenBook Windows 10 64bit x64 under driver file details shows 4 addresses similar to this: c:\windows\system32\drivers

wireless must have connected during set up because it downloaded files from one drive.

completed intel driver update but still same problem.

Suspect wrong path since this is a 64 bit system?

thanks.

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3 Replies
Wanner_G_Intel
Moderator
283 Views

Hello WLOVI,

 

Thank you for submitting your question on this Intel® Community.

 

Most computers have a system32 folder for backward compatibility, so this should not be a problem.

 

To better assist you, we would like to have the following information:

 

  • When did this issue start happening?
  • Did the Intel® Wireless Adapter come preinstalled in the computer? Did you replace an old Intel® Wireless Adapter with this one?
  • Please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.

 

  1. Intel® SSU Download link
  2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
  3. Click on the menu where it says "Summary" to change to "Detailed View".
  4. To save your scan, click on "Next", then "Save".

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
283 Views

Hello WLOVI,

 

If you need further assistance, please provide us with more information about your system configuration. This will be useful to better troubleshoot this issue.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
283 Views

Hello WLOVI,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

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