AX201 not working

[Arkansas]

So for 3 days, my AX201 network adapter has stopped working(Code 43 and Code 10). I have updated all my drivers to date(22.100.1.1), I have tried googling it, and I even update to Windows 11 and I still can't figure out how to fix it.  Any help with this would be greatly appreciated.

Laptop Specs:

Laptop:Razor Blade 15 Advanced 15" - Mercury White 16GB RAM 512GB

Processor:i7-10750h

From,

Arkansas

[DeividA_Intel]

Hello Arkansas,  

Thank you for posting on the Intel® communities.  I understand you are having issues with your (PRODUCT).  

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

3. Is the Bluetooth working?

4. Did you notice this issue after a system update, besides updating to Windows 11?

5. Have you performed any changes at the BIOS?

6. What is the brand and model name of your router?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Arkansas]

The adapter is Made by Intel, and I haven't changed/installed a new one

Bluetooth works

No, this issue was there before updating to Windows 11, its actually why I updated to it

There are no changes to the BIOS I have seen so far.

[DeividA_Intel]

Hello Arkansas, 

In order to help you further, please try the following:

1. Perform a Cold reboot of the system. 

• This refers to fully shutting down the device and removing all sources of power, including batteries if applicable, then repowering. 

2. Perform a Clean Reinstallation of the wireless drivers:

• Driver: https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html
• Steps: https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

3. Get in contact with Razer to perform a BIOS update (1.08 latest).

Let me know if the issue persists.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Arkansas,  

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Arkansas]

Hello DeividA_Intel,

The issue has been resolved, thank you for the help!

From,

Arkansas

[DeividA_Intel]

Hello Arkansas, 

I am so glad to know that the issue is now fixed. Remember that you can open a new thread if you encounter this or any other issues related to Intel products.

For now, I will proceed to close this thread.

Regards,  

Deivid A.  

Intel Customer Support Technician